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Customer reviews: SureBright Product Protection

Develop by Surebright

The Surebright Extended Warranty app helps Shopify merchants offer customizable warranty plans to boost customer trust and sales. This review covers its features, pricing, and real user experiences to help you decide if it fits your store.

Reviews (27)

Overall rating
5

What Merchants Think

Merchants overwhelmingly praise "SureBright Product Protection" for its user-friendly interface and seamless integration capabilities. It is frequently highlighted as an excellent addition to businesses, enhancing their ability to offer extended warranties and boosting customer satisfaction. The support team receives consistent accolades for their responsiveness and helpfulness, making the app a top choice for those in the e-commerce space.

Key Strengths

  • User-friendly and easy to set up, often within just a few minutes.
  • Seamless integration with existing e-commerce platforms, maintaining the aesthetic and design of merchants’ sites.
  • Responsive and supportive customer service, with quick resolutions to queries and issues.
  • Effective in increasing both customer trust and business revenue through extended warranties.
  • Flexibility in accommodating the needs of different industries, notably high-ticket items like furniture and eBikes.
  • Technical expertise and proactive collaboration to tailor the app to specific business requirements.

Common Concerns

  • There are minimal concerns mentioned, indicating high satisfaction among users. Some merchants expressed a desire for even more self-service options.

Final Thoughts

"SureBright Product Protection" app is highly recommended by its users, especially for businesses keen on offering extended warranties with minimal hassle. The app stands out for its ease of use, superior support, and positive impact on sales. Given these strengths, "SureBright" is well-regarded as an essential tool for enhancing customer confidence and driving business growth.

BlackboxMyCar

Apr 18, 2025  on Shopify

Worked with Yu Hei and Sanket in integrating SureBright into our store. We came from CPS Warranty because their customer service was not great. SureBright was very easy to work with, and very communicative. I had quite a few demands for ensuring that the customer experience was a positive one, and they had no problems meeting them. They were also able to bend some of their warranty policies to match ours. So far so good!

Wamatek

Apr 14, 2025  on Shopify

The leadership team at SureBright has been amazing to work with. They've streamlined every aspect of our product protection offering—from setup to the post-purchase experience—making it seamless for both our team and our customers. We're thrilled to report a 25% attach rate, which has far exceeded our expectations. I highly recommend partnering with them!

Lodge Outdoor Bluetooth Solar Speaker

Mar 31, 2025  on Shopify

Surebright Product Protection is an incredible add-on for the lodge brand and for the added protection and peace of mind the protection provides for the lodge customers. The seamless Shopify integration plus the outstanding support from the Surebright team makes this a must-have for any merchant looking to boost sales and build trust.

Verdi.com

Mar 12, 2025  on Shopify

SureBright provided a hands-on, white-glove experience, making setup quick and easy. Adding shipping insurance was just as seamless as product protection.These services have become meaningful revenue for our overall business.

Restezzzy Mattresses Inc.

Dec 03, 2024  on Shopify

Yu was amazing, helpful & quick in responding to all our queries. Surebright is an easy to use and perfect for our furniture/mattress business. Highly recommend.

Furnish 4 Less

Dec 02, 2024  on Shopify

Great experience working with the SureBright team to get everything up and running. They handled the integration quickly and we're now offering our customers more value while increasing our revenue. Highly recommend!

Yotobike

Sep 12, 2024  on Shopify

As an eBike retailer, offering extended warranties is a huge selling point for our customers, and SureBright has made it incredibly easy to set up. The app integrates seamlessly with our store and lets us offer protection plans without any extra hassle. The support team is phenomenal—always responsive and ready to help with any questions. If you're in the eBike industry or any high-ticket items, this is hands down the best app for adding extended warranties. Highly recommend SureBright!

Dreamee Home Furniture

Sep 08, 2024  on Shopify

Excellent application thus far, their team added everything to our site and it works seamlessly. Looking forward to using it going forward. Excellent communication and service!

Natural High

Aug 27, 2024  on Shopify

“SureBright has been a fantastic addition to our Shopify store! The app is incredibly easy to use and has made offering extended warranties a breeze. They’ve been amazing to work with and made additional changes on our behalf.” Highly Recommended!

MedPat Solutions

Aug 27, 2024  on Shopify

What can i say amazing collaboration experience with Yu of Surebright. From initial video call to execution took less then 2 weeks. Matches my site beautifully looks totally native. Will use them for my B2B aspect of my business as well. Try surebright out you wont be disappointed

North End Furniture & Mattresses

Aug 11, 2024  on Shopify

Great app to use to grow your business and earn trust from your customers. Easy to use and a great team with clear communication at all times.

Zildjian

Aug 06, 2024  on Shopify

SureBright's Extended Warranty app is very easy to use and set up. It takes just a few minutes to get started. They custom-built the UI which fits right into our store's design. Plus, the support team is really helpful if you need anything. It's a great way to keep your customers happy and bring in some extra revenue. I definitely will recommend it!

Magnum Bikes Online

Aug 06, 2024  on Shopify

SureBright's extended warranty app has helped us significantly improve our game. These folks really know their stuff, and it shows in how they've set everything up for us. They've got all our bases covered - from our own stores to our dealer network, and email/sms, each with its own unique requirements. The online experience is spot-on too - it converts well without being overly aggressive. What really sets them apart is their technical expertise, dedication and response times to make things work. After dealing with a warranty provider that couldn't get it right, SureBright came in and nailed it. Always quick to respond and ready to go the extra mile. Five stars, hands down.

Iceology Cold Plunge

Aug 05, 2024  on Shopify

Iceology Cold Plunge is thrilled to partner up with SureBright to offer our customers an extended warranty. It was a pleasure working with Yu to make this partnership possible. Our company thanks you for your professionalism and quick response.

Heavy Metal FX

Apr 16, 2024  on Shopify

Surebright is a very easy app to install, and working with the Surebright team is a breeze. They are very helpful and friendly. They will help you through the entire process and help you make changes to make the app work with your site. They match the app to your site, which is very nice. It matches your theme. I recommend this app to anyone looking for a warranty program.

Levy Electric

Apr 11, 2024  on Shopify

we've been collaborating with SureBright Extended Warranties for a considerable period, and their support has been outstanding from the get-go. Right from our first interaction through to continuous assistance, communication has been a breeze. They're always on hand, offering a delightful experience whenever we reach out. Their assistance in integrating their offerings into our online platform was smooth and efficient, plus they've taken proactive steps to aid in enhancing our sales. We've shared several ideas with them, to which they've been open and constructive. In summary, partnering with SureBright has been a remarkable experience, and we wholeheartedly endorse them to our peers and associates.

SuperHandy - Shop Outdoor Power Equipment & Mobility

Apr 02, 2024  on Shopify

Choosing SureBright for our warranty offerings was a no-brainer. Setting up the app took only 5 minutes, and their team was incredibly supportive, always ready to answer our numerous, detailed questions with patience and clarity. They made themselves available whenever we needed, which was invaluable for us as newcomers to this type of service. We had tried talking with a competing service for warranties but their bar for entry was vague and selective. Not the case we've SureBright. They've been very welcoming, patient, have really gone above and beyond with our requests. We're already seeing great customer responses and a steady increase in warranty purchases, showing it's a very low-risk move. We're looking forward to more self-service options from SureBright in the future to streamline the process even further.

Comm Gear Supply

Mar 21, 2024  on Shopify

SureBright's extended warranty app has been a great addition to our store. The setup process was incredibly easy and took only 5 minutes of our time. Their support team has been consistently responsive and helpful. They even helped us in experimenting with retail pricing for warranties. They went above and beyond by resolving an issue we were experiencing with another app within hours. Overall, we're highly impressed with both the app and the team. We'd wholeheartedly recommend it.

Revive Plunge

Feb 27, 2024  on Shopify

I added it to my Shopify store recently, and it's made a huge difference. Setting up different warranty options was super easy, and it covers pretty much everything my customers might need. Plus, the best part? I didn't have to lift a finger - they handled everything and even made it match my store's style. If you want to give your customers peace of mind and make managing warranties a breeze, this app is a lifesaver. Seriously, check it out!

VIVIDMOO

Dec 10, 2023  on Shopify

We recently uploaded SureBright to provide extended warranty for our Shopify independent website products, Launching the application went very smoothly; They seamlessly manage everything, shielding us from any technological complexity. It makes our customers feel at ease when purchasing warranty. What truly sets SureBright apart is their excellent customer service - seamless integration

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