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Phone.do 24/7 Human Support logo

Phone.do 24/7 Human Support

Develop by Shopify
Free plan available

Avoid lost sales by helping your customers when they need it

Comprehensive dashboard
Instant live support
Chat or call
Easy widget implementation
Customizable agent control

About Phone.do 24/7 Human Support

Launched May 30, 2022

Categories

Built by Shopify

Address

Büyükdere Cad. Uso Center Kat:7 Teknasyon Yazılım, Maslak-Sarıyer, İstanbul, 34396, TR

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Introduction Video

Description

Provide instant live customer support. It makes customers happy when they have someone to talk to.

You've finally brought your ideal customer to your store but how do you keep them there when they need help? Our easy to implement widget lets you leverage a network of thousands of customer service agents trained to help your customers when they need it via chat or call. Giving your customers instant help from someone like them increases their likelihood of completing a purchase. It's cheaper than hiring an internal support team and it's better quality than a outsourced call center.

You've finally brought your ideal customer to your store but how do you keep them there when they need help? Our easy to implement widget lets you leverage a network of thousands of customer service agents trained to help your customers when they need it via chat or call. Giving your customers instant help from someone like them increases their likelihood of completing a purchase. It's cheaper than hiring an internal support team and it's better quality than a outsourced call center. more
  • Control the language, location, and background of your dedicated support agents.
  • Choose when and where you want your customers to be able to get live help.
  • Dashboard that shows you every call, the context and any leftover actions items.

Pros

  • Provides instant help to customers via chat or call, increasing the likelihood of purchase completion
  • More cost-effective compared to hiring an internal support team
  • Higher quality of support compared to outsourced call centers
  • Easy to implement widget for customer service assistance
  • Allows control over the language, location, and background of support agents
  • Flexible customization of live help availability for customers
  • Dashboard provides detailed information on calls, context, and leftover action items

Cons

  • Potential dependency on third-party service for core customer support functions
  • Network of customer service agents may vary in quality and consistency
  • Lack of direct control over the training and management of support agents
  • Potential privacy and data security concerns when using external customer support

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