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Customer reviews: Sufio: Professional Invoices

Develop by Sufio

Reviews (564)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of "Sufio: Professional Invoices". The app is praised for its user-friendly interface and customization options, making it a valuable tool for Shopify stores. Many merchants highlight the excellent customer support, which is often described as responsive, knowledgeable, and helpful in addressing specific invoicing needs and technical issues. However, a few users have noted concerns regarding pricing and some limitations in functionality.

Key Strengths

  • Outstanding customer support, often mentioned by name and praised for responsiveness and expertise.
  • User-friendly and easy to set up, with quick installation and intuitive design.
  • Customizable invoicing options, allowing for personalization and specific requirements.
  • Automatic invoicing and VAT handling features.
  • Effective for B2B orders and integration with non-Shopify Plus stores.

Common Concerns

  • Pricing issues, with some users reporting unexpected charges.
  • Interface limitations, such as searching by order or invoice number.
  • Limited functionality with certain invoice template designs and customizations.
  • Some users experiencing issues with currency symbols not displaying correctly.

Final Thoughts

"Sufio: Professional Invoices" is highly regarded for its ease of use, customizable features, and superior customer service. Despite some concerns regarding its pricing model and certain interface limitations, the app is overall a robust solution for managing invoicing needs, making it a recommended choice for Shopify merchants seeking a reliable invoicing tool.

Floralessence

Jun 17, 2024  on Shopify

Lucy and the team have been so helpful with every request. Sometimes we can be annoying with requests and they are very patient with us and never fail to fix/fulfil what we are wanting to change.

Shakti Mat Europe

Jun 15, 2024  on Shopify

Sufio's support team are second to none! I've always loved working with them.... they're willing to help customize features and go above the call of duty to get our invoicing system functional and personalized to our business.

Fit Food Perth

Jun 05, 2024  on Shopify

Michael went above and beyond with his professional customer service and knowledge of his software. He made it very easy to customise the invoice with some quite specific technical functionality required for a government rebate scheme for the elderly and disabled. The app works very well, the UI is well thought out and is easy to use. Very well done team, thank you!

Blooming Good

May 28, 2024  on Shopify

Great app! Very happy with the functionalities so far, we use it for VAT automatic exemption and automatic invoicing. Great solution and if we need any help, Lewis is always there to respond quickly! Good work guys

BeadTin.com

May 27, 2024  on Shopify

Super easy to install with precise instructions. Design changes including title changes, column order, colors and other information was a breeze. I had the invoices looking perfect and the customer account section set up in less than 20 minutes. Very Happy!

Banded Bracelets

May 21, 2024  on Shopify

Super fast service. got a reply within minutes, Lewis set up a function that was missing in our shop. Issue was solved within minutes of realising it was an issue. thats a first for me. Thank you!!!

NOUVEAU LASHES | BIO Sculpture Shop by UNEW  Deutschland

May 19, 2024  on Shopify

After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.

DeltaHub

May 14, 2024  on Shopify

Our unique requirements for providing invoices to EU/NON-EU customers required some additional tech work by Sufio's customer support & tech team. I am extremely happy with their ability to implement all required changes to allow us to continue selling according to EU regulations. Lucy, Filip, thank you! 5/5

Wrapgrade

Apr 15, 2024  on Shopify

Great app. We needed to show each discounted price on our b2b invoices and founded this app. Invoices can be translated into Japanese, but orders and other aspects were not fully supported. But after contacted customer support, they solved the problem! Quick answers, good communication. However, it would be nice to be able to add columns as well as rows. Also, it would be great if it had more templates or if we could change the design in more detail. The address alone fills half the paper. We look forward to future updates.

Ultra Disc

Apr 05, 2024  on Shopify

By far the best billing app I've ever had for online sales! Easy to set up and completely customizable. I've been waiting for an app like this for a very long time... Handles only billing, but does it perfectly...

EasyCheese.no

Mar 26, 2024  on Shopify

Thoroughly impressed by the quality of this app. Quick and stellar support from the team behind it. Highly recommended.

Les Jumelles

Jan 30, 2024  on Shopify

What an excellent app, and what an even better value service is included with it. They not only answer quickly, but they also have appropriate answers for all of your questions. Highly recommended.

El Rastro de la Piel

Dec 18, 2023  on Shopify

This app is fantastic! We have been using it for some years now and enjoy every part of it. The support is pretty helpful and fast. I totally recommend it!

Thrive Orthopedics

Dec 07, 2023  on Shopify

Sufio has proven indispensable for our business needs. Their unparalleled customer service has been a game-changer, effortlessly accommodating our specific requirements by swiftly implementing changes in settings. The team at Sufio goes above and beyond, ensuring a seamless and personalized experience. The user-friendly interface simplifies invoicing tasks, making it an ideal solution for businesses of all sizes. Sufio's commitment to excellence and adaptability sets them apart, fostering a strong client-app provider relationship. If you seek an invoicing app that not only meets but exceeds expectations, Sufio is the clear choice, backed by exceptional customer support.

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