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Customer reviews: Appstle℠ Subscriptions App

Develop by Appstle Inc.

Appstle’s Shopify Subscriptions app helps merchants automate recurring billing and manage subscriptions seamlessly. This review covers its features, pricing, and real user experiences to help you determine if it’s the right fit for your business.

Reviews (4,552)

Overall rating
4.9

What Merchants Think

The "Appstle℠ Subscriptions App" has received overwhelmingly positive feedback from merchants who appreciate its reliable functionality and powerful features. Users frequently commend its efficiency and adaptability, particularly highlighting the app's seamless integration with Shopify stores. Customer support is frequently praised, with numerous merchants expressing gratitude for the support team's swift and effective assistance with setup and customization issues. Overall, merchants are pleased with the value and performance Appstle brings to their businesses.

Key Strengths

  • Outstanding customer support, characterized by fast response times and expert guidance.
  • Ease of integration with existing Shopify stores and customized themes.
  • Wide range of features and customization options to suit different business needs.
  • High value and cost-effective, being noted as a worthwhile investment compared to competitor apps.
  • Efficiency in handling subscription services, improving business processes and boosting sales.

Common Concerns

  • Navigating app settings can be somewhat complex for some users.
  • Occasional delays or communication issues in complex support situations, although infrequent.
  • Language availability could be improved for non-English speaking merchants.

Final Thoughts

The "Appstle℠ Subscriptions App" is well-regarded for its robust features and exceptional customer service, elements that together serve to enhance business operations significantly. While there might be a slight learning curve in using the app and occasional communication hiccups, the overall consensus among merchants is that Appstle provides a superior and reliable subscription management solution. It's particularly praised for its comprehensive and responsive support, making it a highly recommended tool for merchants using Shopify.

Beauty Affairs

Jul 03, 2024  on Shopify

The support team is really great. There were some issues with imported customer subscriptions but after messaging the team they were able to fix it and link everything up for me. The app itself is still unintuitive and it really shouldn't be this much hassle to just get everything going.

Rodeo Life Coffee

Jul 02, 2024  on Shopify

Appstle is a small team but they are BIG on service! They always get to me right away when I need help, and solve any problems I have. Highly recommend! Cheers, guys!

La Carte Postale

Jul 02, 2024  on Shopify

Super application, je recommande, le support répond très facilement et très vite à mes questions, c'est parfait !

PeroPero

Jul 01, 2024  on Shopify

The customer service is absolutely amazing! They respond right away and are able to get things done for you quickly. Really, it's the best customer service you could ever expect!

Peak Fit

Jul 01, 2024  on Shopify

Great app with a simple to use interface and very intuitive, easy to set up and apply subscription models to products. A lot of good features for a very reasonable price. In addition, the support staff are very forthcoming, friendly and answered all of my questions.

amdlasers

Jun 30, 2024  on Shopify

The Appstle Subscriptions app is highly versatile and robust, perfectly suited to our growing needs for offering subscriptions to our customers. We switched from Bold Subscriptions to Appstle because Appstle offers more features, has a flat monthly cost, and does not charge commission fees on transactions, unlike Bold. Additionally, Appstle has a fantastic support team that is responsive and always available to assist us with questions or adjustments. They help us identify and resolve any issues quickly and efficiently.

Resparkle

Jun 30, 2024  on Shopify

Anytime you need support to understand how to use the app, the support team is always ready to help. Thank you

Erie Coffee Roasters, LLC

Jun 29, 2024  on Shopify

Customer service has been responsive and helpful when I have needed to reach out. Sometimes I am frustrated that I have to reach out to customer service. For example, we recently changed our theme for our website, and the theme did not automatically pull over all of the necessary elements from our customer portal (we were missing the "manage subscriptions" button). This was not a fix I could do on my own - nor was it something that I realized was a problem until a customer reached out, which doesn't help my company's image. Sometimes it feels like there are too many options and apps in Shopify, and it is difficult to anticipate how one change might impact other elements. I acknowledge that this is difficult to manage on the tech side - especially among multiple entities, and it is still frustrating as a business owner. Mostly, I think it is a helpful app. Aside from this recent frustration the only other wish that I have for the app is a way to export future orders (knowing that people can always pause or skip), but this function would be helpful in forecasting.

Ziggy Bars

Jun 28, 2024  on Shopify

Henry was incredibly helpful and a true lifesaver! After watching countless YouTube videos without finding the answers I needed, I was thrilled to get such prompt and detailed assistance from him. He provided me with comprehensive Loom videos that walked me through each step of the process, making everything so much easier to understand. Henry's quick and thorough support is exactly what more people should strive to offer. Highly recommend!

Monsta Clothing

Jun 26, 2024  on Shopify

Easy to setup. Also fast response through the chat, and if your still having trouble or need confirmation on something they will setup a call to walk you through whatever your trying to do.

Olahoni Co

Jun 26, 2024  on Shopify

The customer service is amazing anytime I have any issues they always help me and the subscription app is very easy to use and very intuitive

Young Mountain Tea

Jun 25, 2024  on Shopify

We switched our subscription app about a month ago to Appstle, and are so far very happy with the experience. The migration process went smoothly, the staff has been responsive, helpful and friendly whenever we've had questions or ran into UI/UX issues, and the app performance has been reliable and clean. Definitely recommend.

My Store

Jun 25, 2024  on Shopify

I had some issues with a selector and texts, plus CSS. With the screenshots she provided to help me understand the whole process and her prompt responses, I'm very satisfied. The experience with Appstle Subscription is totally worth it. Thank you, Mia!

Whimsykel Designs

Jun 24, 2024  on Shopify

I had a few things I didn't understand when setting things up for my subscriptions. Even though they have some wonderful videos I found I couldn't wrap my head around a couple things. The team had wonderful patience as I tried to describe the issue and helped solve the issue in a very easy fashion. Would highly recommend.

Chia Charge

Jun 24, 2024  on Shopify

Using this app has been easy and the chat function guys are very helpful and hands on, there's none of this, "I'll pass it up to the developers" they just fix stuff or help you out. That said, I think subscriptions are not a set it and leave it thing, you need to put some marketing effort and think about your customers or potential customers,

123 Kids Talk

Jun 23, 2024  on Shopify

I have contacted Appstle customer service several times now and they are always extremely helpful. This is a major plus with this app as live customer service is critical with this type of app as it could lead to revenue loss or poor customer experience for my customers!

Microfiber Wholesale

Jun 22, 2024  on Shopify

It is an inexpensive solution that has really powerful features, the support team is excellent and worked through any setup I needed.

Simple Server Solutions LLC

Jun 20, 2024  on Shopify

Sean was awesome and very helpful, total time was around 5 mins from when I started the chat until my issue was fixed. They are very fast and friendly.

Peace Coffee Roasters

Jun 20, 2024  on Shopify

I'm just starting up my own online store and after looking around many apps to provide the subscription service I couldn't be happier that I landed with Appstle. The entry level pricing is the best from what I saw that's around, but the best is the customer service. I had Jackson help me as I was setting up and the attention and help I got goes above and beyond. I'll be very happy to continue using Appstle as I look to make my business grow.

Vitalize®

Jun 20, 2024  on Shopify

I recently integrated the Appstle app into my Shopify website, and it has been fantastic for managing subscriptions. Appstle makes it easy for customers to subscribe and save on deals, with cool widgets and features that enhance the user experience. The customer service is top-notch, especially Nancy, who has been invaluable. Nancy promptly addressed my issues and provided insightful suggestions and feedback. She didn't just follow instructions; she explained the outcomes and offered more informed solutions, which I ended up loving even more. Her thorough and informative approach made the experience feel like a true partnership. I highly recommend Appstle for anyone looking to improve their Shopify store's subscription management. Big shout out to Nancy for exceptional customer service!!!

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