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Customer reviews: Appstle℠ Subscriptions App

Develop by Appstle Inc.

Reviews (4,182)

Overall rating
4.9

What Merchants Think

The "Appstle℠ Subscriptions App" has received overwhelmingly positive feedback from merchants who appreciate its reliable functionality and powerful features. Users frequently commend its efficiency and adaptability, particularly highlighting the app's seamless integration with Shopify stores. Customer support is frequently praised, with numerous merchants expressing gratitude for the support team's swift and effective assistance with setup and customization issues. Overall, merchants are pleased with the value and performance Appstle brings to their businesses.

Key Strengths

  • Outstanding customer support, characterized by fast response times and expert guidance.
  • Ease of integration with existing Shopify stores and customized themes.
  • Wide range of features and customization options to suit different business needs.
  • High value and cost-effective, being noted as a worthwhile investment compared to competitor apps.
  • Efficiency in handling subscription services, improving business processes and boosting sales.

Common Concerns

  • Navigating app settings can be somewhat complex for some users.
  • Occasional delays or communication issues in complex support situations, although infrequent.
  • Language availability could be improved for non-English speaking merchants.

Final Thoughts

The "Appstle℠ Subscriptions App" is well-regarded for its robust features and exceptional customer service, elements that together serve to enhance business operations significantly. While there might be a slight learning curve in using the app and occasional communication hiccups, the overall consensus among merchants is that Appstle provides a superior and reliable subscription management solution. It's particularly praised for its comprehensive and responsive support, making it a highly recommended tool for merchants using Shopify.

Copenhagen Health Norge

Feb 14, 2025  on Shopify

Vi bruger denne Appstle til vores abonnementer og det er en rigtig fin løsning. Der er nogle funktioner, der ikke er optimal med fysiske produkter, men når man kontakter supporten får man virkelig brugbar hjælp med det samme. Er det mere teknisk løser supporten gerne problemet indenfor en uge, hvilket er hurtig og flot service.

The Podium

Feb 12, 2025  on Shopify

Easy to create subscription plans. Helpline answered my question immediately with clear instructions.

Meinposten

Feb 12, 2025  on Shopify

Der Kundenservice ist sehr nett und hilfreich, die App ist einfach und sehr anpassbar. Ich bin sehr zufrieden. Ein Stern habe ich abgezogen weil es die App nicht oder noch nicht auf Deutsch gibt.

House of Funk Brewing Co.

Feb 11, 2025  on Shopify

The app works pretty well with our Shopify store. There are a few limitations that we've had to navigate, such as requiring Shop Pay to subscribe (the delay between updating a credit card in Shop Pay and having it register for payments in Appstle has posed a hassle for our customers, but this is not unique to Appstle). However, the Appstle support team has been really helpful in finding workarounds.

City Survivor

Feb 05, 2025  on Shopify

It's working well. I moved from recharge as this is much more fairly priced for a small business. I do find the app settings a bit hard to navigate but the support is always available so that makes a big difference. Today I had a problem with my shipping set up and got a reply within a minute, with screenshots how to manage it. Resolved in no time!

ZOOPI

Jan 31, 2025  on Shopify

Super appli pour les abonnements. Et super service client, merci à Mona pour son aide.

haps®

Jan 18, 2025  on Shopify

The app is good but can be a little unintuitive in areas. The live chat team are fantastic however. Very responsive and helpful.

Retro 1951

Jan 07, 2025  on Shopify

Brooks, one of the merchant success engineers, was very helpful in making the widget appear properly on our product pages. We have yet used it for actual sales, but are excited to do so. We will update when possible.

ShopRaby

Dec 30, 2024  on Shopify

Customer help has always been easy and available. We enjoy the user-friendly app and our customers also enjoy it.

Ava Loves Rosie

Dec 26, 2024  on Shopify

Very quick to respond to questions - does what is says on the box

Urbe Café

Dec 25, 2024  on Shopify

I have been using it for a few months now and have had an excellent experience. It was easy to install and its usability is very good. It can be improved significantly in terms of translation to other languages, as I couldn’t find all the fields I needed when translating to Portuguese. I also think the customization could be improved overall. Additionally, during the migration of customer credit card data, some records were left without first and last names. This caused integration issues with logistics and CRM applications, highlighting the need for more robust data validation during migration processes.

Hallokoffie.nl

Dec 08, 2024  on Shopify

The support team is really helpful. They answered all my questions or concerns really quick. So far the app is very customizable and the customer section looks good. At this point I have not yet any subscriptions from real customers but I have all the faith this will work fine.

Fuzz Coffee Roasters

Nov 23, 2024  on Shopify

App works well and they are responsive when issues arise.

CXIX N.America

Sep 24, 2024  on Shopify

The interface can be a bit complicated sometimes, but the Appstle Support Team is always very responsive and helpful.

Vitaline

Sep 17, 2024  on Shopify

très bon support technique !

Autoimmune Health & Nutrition

Sep 16, 2024  on Shopify

They have been a good company and even when I uninstalled the app by mistake their dedicated team and system were able to restore everything without issue...as though it hadn't happened. It could use some work on the end user side of things but I have liked it thus far.

Synty Store

Sep 14, 2024  on Shopify

I've managed to set up a SaaS style subscription service on my store for digital products. There are a couple limitations but if you spend the time and figure out what those limitations are you can design your subscription product to work for digital SaaS. Appstle has great customer support. They are very responsive and always willing to help with tricky questions. So far this has been a good choice for us and our business.

KassimCares

Aug 31, 2024  on Shopify

The app is good. However, to improve further (5 star), you should allow free users to delete their subscribers. This feature is crucial as sometimes we have clients who wants to delete their subscription. Nevertheless, i was quite impressed by Brooks who handled my queries on deleting my current subscribers. He was very prompt and helpful. If being asked if i would recommend this app, i said 100%, yes.

Origins Of Health

Aug 29, 2024  on Shopify

I switched to Appstle several months ago. I think I'm still getting used to it. The customer service and support is very good. I usually get a quick response. The downside is there seems to be less features like skipping a delivery, etc. Items/orders instead need to be cancelled and re-added. Also, there is no easy way to combine orders like in other Apps.

Manu Brewing Co.

Aug 21, 2024  on Shopify

Helpful team. Quick response.

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