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Customer reviews: Super Subscriptions

Develop by Super Simple

Reviews (126)

Overall rating
5

What Merchants Think

"Super Subscriptions" is highly praised by merchants for its flawless functionality, ease of use, and exceptional customer support. Users repeatedly express their gratitude for Stefan, a key support figure, whose dedication and responsiveness have made a notable impact. The app is appreciated not just for its features but also for being a cost-effective solution, as it is free for use, making it accessible to new businesses and small startups.

Key Strengths

  • Seamless integration with Shopify and simple setup process.
  • Highly responsive and effective customer support, especially from Stefan.
  • Comprehensive customization options and intuitive UI/UX design.
  • Effortless management of subscription and one-time purchase options.
  • Cost-effectiveness, especially valuable as a free app.

Common Concerns

  • Some minor UI-related preferences, like the need for multilingual support in the Shopify admin panel.
  • Heavy reliance on Stefan for troubleshooting suggests possible dependency on individual customer support.
  • Occasional specific functionality, such as custom payment incompatibility, that may not meet certain niche needs.

Final Thoughts

Overall, "Super Subscriptions" is warmly received by merchants for its blend of robust features, ease of use, and outstanding support. The app offers all the necessary tools for effective subscription management, making it an excellent choice for many Shopify store owners, especially those starting out or requiring detailed customization without incurring additional costs.

Fair Education. UK.

Aug 12, 2024  on Shopify

I was incredibly impressed by the level of support that this company offered me when I was setting up my business. They were absolute lifesavers! Highly recommended.

TeSelskabet

Aug 06, 2024  on Shopify

First of all it is regettably difficult to find out what different Shopify apps offer of functionality and eventual limitations. After a long search and meticulous tests of different apps, I finally found Super Simple Subscriptions that I will highly recommend to any shopowners wanting to offer subscriptions on their site. Everything was not in place from the first time, but by now the app is very comprehensive and yet - simple. It is rare meeting a developer with this insight, understanding and willingness to perform quick changes and adjustments to the better. Stefan is a champ and a very reliable companion in the (subscription) app universe. I look forward to further cooperation :-)

FITT1IN

Aug 03, 2024  on Shopify

I love Super Subscriptions! I tried a few different apps, and this one has everything I need! I'm able to select which day I want the product, which is online fitness classes, to renew. Also, Stefan is a great help!

Drink Great Tea

Jul 01, 2024  on Shopify

Stefan at Super Simple Subscriptions was very helpful in generating a link for my non-techy customer to use to initiate their subscription! Our customers love this benefit to be able to keep their favorite teas comin'!

Nugevity

Jun 12, 2024  on Shopify

This is a fantastic app! It’s easy to set up and easy to understand. The app offers customization options that help with my branding, like adding my logo and store colors to the automated emails. I love the portal login that allows my customers to view their orders, change their next shipment date, and update their address. Great feature! There have only been a few bugs, and the developer fixed those right away. The support team is extremely responsive and answers all my emails very quickly. Highly recommend this app for all store owners!

Beutimi

Jun 07, 2024  on Shopify

I recently had a great experience with the Super Subscription app and their customer support team. I encountered an issue where my customer was seeing two different totals during checkout when using Shop Pay. Confused and unsure of how to resolve the problem, I reached out to Super Subscription for assistance. Stefan, the customer support representative, was incredibly helpful and responsive. He quickly looked into the issue and provided a temporary solution for my customer, advising them to click on "Check out" first and then select Shop Pay from the checkout page. This workaround allowed the discount to show up correctly. Although the issue seemed to be related to Shop Pay itself, Stefan went above and beyond by recommending that I contact Shopify's support team for further assistance, as they own Shop Pay. He even mentioned that he would keep an eye out for any additional information that could help resolve the issue. Throughout our conversation, Stefan was friendly, knowledgeable, and genuinely interested in ensuring that my problem was addressed. His excellent customer service left a lasting impression on me. Furthermore, I have to commend the Super Subscription app itself. It has been a fantastic addition to my Shopify store, and I couldn't be happier with its features and functionality. I highly recommend the Super Subscription app to any Shopify store owner looking for a reliable and user-friendly subscription solution. The app, combined with their exceptional customer support, makes for a winning combination. Thank you, Super Subscription and Stefan, for your outstanding service!

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