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Customer reviews: Subscription Plus

Reviews (217)

Overall rating
4.8

What Merchants Think

Overall, merchants express high satisfaction with "Subscription Plus". They appreciate the simplicity and efficiency of the app, which integrates seamlessly with their stores. Many users highlight the exceptional and responsive customer service, which has made setting up and customizing subscriptions straightforward. Despite a few issues with customization and occasional technical glitches, the app is generally considered a significant asset for store operations, especially considering its cost-effectiveness.

Key Strengths

  • Exceptional customer service and support.
  • Easy to install and use, even for non-technical users.
  • Seamless website integration with product pages.
  • Responsive to customization requests that align with brand design.

Common Concerns

  • Limited customization options for the visual appearance on product pages.
  • Some issues with setting up specific features like Prepaid subscriptions.
  • Occasional communication challenges with support.
  • Inconsistencies in app performance across different devices.

Final Thoughts

Subscription Plus is widely regarded as an excellent subscription management tool for merchants, largely due to its user-friendly design and outstanding customer support. While some areas have room for improvement, particularly in customization options, the app provides great value, especially given its cost-free model. Merchants looking for an efficient and supportive subscription solution will likely find "Subscription Plus" a worthy choice.

FoodFitMatch

Aug 10, 2024  on Shopify

Amazing Support - quick and efficient

Caffitas

Aug 09, 2024  on Shopify

I used this app first time and had a hard time with configuration. Their support is incredibly helpful. They helped me to resize widget and make other modifications. Thank you so much

It's Good Cultivar

Aug 06, 2024  on Shopify

I love the app and it is highly recommend. The app is very easy to operate with

Grape & Bean

Aug 06, 2024  on Shopify

The team has been really helpful to us setting up the Subscription Plus App. As a small family business, this is very important to us. It's great to know that there our queries will be answered quickly and effectively. Thanks guys.

AnnElise Holistics

Aug 06, 2024  on Shopify

Great chat customer service they helped me with my widget and made sure it was how i wanted it

morelife.world

Aug 05, 2024  on Shopify

cherose is the goat!

Sociovino

Aug 05, 2024  on Shopify

I've moved over from another subscription app recently. I've had a great experience so far. Customer service has been excellent, you reach out on live chat within the app and get a very quick and personal response. They've assisted me with my migration from another app, and personalising my widget. Very happy and impressed so far.

Rainbow Panda

Aug 05, 2024  on Shopify

Fantastic app and great support too! I am very new to subscriptions and had some great help from Cherose on their team to set it all up. Nothing was too much trouble. I also needed to learn the system and this was all explained to me. It is fantastic! Such a great way to offer our mystery boxes to our customers.

Eliot Grey

Aug 04, 2024  on Shopify

I would recommend this app as it does exactly what it's design to do, sign up customers. I highly recommend this app. Eliot Grey

EARTH BLEND BREWS

Aug 03, 2024  on Shopify

So far this has been the best platform I have used! I seem to be able to find a solution to everthing I have been trying to do!

FaithsCouture

Aug 01, 2024  on Shopify

Nitesh is a really good and knowledgeable agent. He was so patient with me. He helped me set up everything exactly how I wanted it. Thank you so much !

Edge of the Woods Whimsical Goods + Gifts

Aug 01, 2024  on Shopify

Nitesh was so helpful in setting up the subscription in my shop! Did it fast and correct. Thank you!

Eco Wipes

Jul 31, 2024  on Shopify

Amazing customer service

My Perfect Stamp

Jul 30, 2024  on Shopify

I had to use the chat feature to install the app, as my theme was an older one. Spoke to Kenan for a good half hour, and he fixed all the glitches and issues. He explained everything he had done, which was really useful. Brilliant experience.

Heirloom Wild

Jul 29, 2024  on Shopify

The customer service was great. Subscription Plus figured out my issue and now I am able to start selling my offers to my customers!

Joy2Love

Jul 26, 2024  on Shopify

sehr gute Beratung im Chat. Mir wurde weitergeholfen bei der EInrichtung der App. Sehr schnell& kompetent. Danke!

JLM LASHES

Jul 24, 2024  on Shopify

Sweet Thing Desserts

Jul 22, 2024  on Shopify

I was totally lost trying to setup my product subscription and Nitesh took care of the setup for me and in less than 10 minutes. Great customer service.

Colour Me Christmas

Jul 22, 2024  on Shopify

Great support! Helped set everything up for me

Forev'Herbs

Jul 20, 2024  on Shopify

Sanjay was able to do what I couldn't. He showed me the way through and through and fixed my issue. He was very patient, that is key!

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