Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions

Reviews (1,947)

Overall rating

4.6

5

248
4

15
3

1
2
1

22

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Doggeat

Sep 24, 2024 on Shopify

Vintage 38 Wine Merchant

Sep 24, 2024 on Shopify

onday

Sep 24, 2024 on Shopify

Thanks for your quick and very sharp help when I contacted the customer service !

DateBox Club

Sep 23, 2024 on Shopify

This is specifically about support, not much experience with the workings of the app itself yet. I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.

Hemp Luxe CBD

Sep 23, 2024 on Shopify

Fast response. Comprehensive and has supported sales growth.

TRIBE ORGANICS

Sep 22, 2024 on Shopify

Juan gave excellent customer service and solved our issue very quickly.

Lakanto

Sep 19, 2024 on Shopify

Pip & Nut

Sep 19, 2024 on Shopify

Fantastic support

Torke Family Coffee Roasters

Sep 18, 2024 on Shopify

A+ response time.

Lipotriad

Sep 17, 2024 on Shopify

The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources. For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme. The app is incredibly user-friendly, and managing recurring orders is effortless. Highly recommend for any business looking to boost their subscription model!

RISE311

Sep 16, 2024 on Shopify

Pierre L. was super helpful. Got my questions answered very quickly. Appreciate your quick assistance.

RYZE

Sep 16, 2024 on Shopify

I was amazed at how the team handled my request. I'll surely recommend you to the others.

Amata by Dr. Christiane Northrup

Sep 15, 2024 on Shopify

Pentire USA

Sep 15, 2024 on Shopify

Eduardo was really helpful! Thank you

Barkyn

Sep 11, 2024 on Shopify

Great experience overall and customer service really helps! I was having a problem and Roberto was amazing and very helpful

Epic Water Filters AU

Sep 10, 2024 on Shopify

Recharge has made our customers subscription experience much simpler and easier to navigate which means less complaints for us. Have also found the team at recharge really fantastic to deal with and super helpful when helping us transfer across and helping with any technical issues in setup. Would highly recommend

The Petshop Boyz

Sep 09, 2024 on Shopify

Juan was extremely helpful in resolving the problem we had. Thanks again for the assistance.

Subscription Box Kids

Sep 06, 2024 on Shopify

Their customer support is always helpful, especially with bulk actions for subscriptions.

dnafood

Sep 04, 2024 on Shopify

Splosh Limited

Sep 04, 2024 on Shopify

Vinse was on hand the whole process to make sure the Recharge integration ran smoothly. Vinse was always ready to hop on call to assist with even the smallest of queries. Technical support is also quite quick at responding.