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Customer reviews: Recharge Subscriptions App

Develop by Recharge

Reviews (1,785)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

NG Nutra

Apr 01, 2025  on Shopify

Support is awesome. We're migrating from Woocommerce Subscriptions and used to no support. With ReCharge, I was able to connect in realtime with a support person and get answers. So far, so very good! Thanks Pierre

The Kindness Company

Mar 31, 2025  on Shopify

Very helpful! Was able to create the subscription for our customer when one wasn't created by the app.

Verso

Mar 28, 2025  on Shopify

Vuk K. was super helpful and resolved my issue immediately. Thanks so much!

Front Of The Pack

Mar 27, 2025  on Shopify

Phenomenal app for subscriptions with great support.

modcup coffee

Mar 27, 2025  on Shopify

Jaden W was so so helpful in getting us more information about workflows, subscriptions, variations. The support team is amazing and we're excited to grow our biz with Recharge

Yorkshire Handmade Pies

Mar 27, 2025  on Shopify

Great customer service / support from Snezana

Troomy Nootropics

Mar 26, 2025  on Shopify

Great app and ability to customize

EN nuud | fresh armpits worldwide

Mar 26, 2025  on Shopify

Juan is a great help and solved the issue promptly

It Just Works Deodorant

Mar 25, 2025  on Shopify

Awesome! I appreciate the level of support and dedication to helping my store! Happy to have gotten a knowledgeable Rep. Kudos

DR H Rejoint -Functional Herbals LLC

Mar 24, 2025  on Shopify

It works very well for our store.

Hona

Mar 20, 2025  on Shopify

Great app and great customer service. I would definitely recommend.

Ground Difference

Mar 20, 2025  on Shopify

I’ve had an incredibly informative and hands-on experience with the Recharge support team, especially Bryan Nguyen. He went above and beyond to resolve my issue, providing clear, step-by-step guidance while ensuring I fully understood how to manage similar situations on my own in the future. His patience, expertise, and dedication to customer satisfaction made the entire process seamless. It's rare to find such responsive and thorough support, and I truly appreciate the effort put into helping me. Recharge has an excellent team, and Bryan’s outstanding service is a testament to that!

Bloom Ranch

Mar 20, 2025  on Shopify

Recharge's team always responsive and works hard to ensure any issue is resolved in a timely manner/

Let Loose

Mar 20, 2025  on Shopify

great customer service! Jack was very helpful and quick to fix my issue.

White Oak Pastures

Mar 18, 2025  on Shopify

We've been using ReCharge for subscriptions for a couple of years now. We recently added the Retain feature and really appreciated how helpful and informative Hoa Vuong was as our implementation engineer. Our contract is also coming up for renewal, so we have been working on the details with Lin Marzialo who has been just lovely to work with. Recharge has a great product and top of the line folks working for them, which makes the experience of doing business together more enjoyable.

pro connect official

Mar 18, 2025  on Shopify

Jack was the man on customer service

Medly Wine Co.

Mar 17, 2025  on Shopify

Solid app and great support

Club Demo

Mar 13, 2025  on Shopify

Their customer service is super responsive and easy to work with. If I ever hit any roadbumps, they're so friendly and helpful. Would highly suggest!

Synchro

Mar 13, 2025  on Shopify

Very helpful and took charge to immediately solve my issue.

Oh!Good

Mar 13, 2025  on Shopify

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