Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions App

Reviews (1,948)

Overall rating

4.8

5

590
4

26
3

3
2

1
1

38

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Balanced Vibe | Plant-Based Supplements for Gut, Brain, and Energy Support

Oct 01, 2025 on Shopify

Yajaira didn't stop until a solution was found. I was being bounced back and forth between Shopify and Recharge - until I got connected with Yajaira. In less than 24 hours, the problem was identified and I was provided a solution that worked. Thanks!

Hyaluxe Body

Oct 01, 2025 on Shopify

I have been very fortunate to have worked with Hoa, Vincent and Matthew! I felt very well informed, they are quick to answer questions and have a great understanding of what they are doing :)

Guardian’s Choice Pet

Oct 01, 2025 on Shopify

Nikola has been very helpful and very detailed with his explanation regarding my concern.

Raw Dairy Club

Sep 30, 2025 on Shopify

I've had the pleasure of working with Hoa Vuong as my Implementation Manager during the onboarding process and couldn't recommend him more. He's been extremely helpful to my team by demonstrating his expertise answering our technical questions and his attention working through this entire process to get us where we need to go. Very grateful to be working with him.

Trainz

Sep 30, 2025 on Shopify

Hoa Vuong has been quite helpful in getting Recharge implemented and running. We appreciate the stable platform for our customers.

Natural Foundation Supplements North America

Sep 30, 2025 on Shopify

Hoa was very helpful

Ocu-GLO® Vision Supplement

Sep 30, 2025 on Shopify

ReCharge is really awesome to use, and their customer support is very friendly!

Respire US

Sep 30, 2025 on Shopify

Hoa Vuong was very helpful for my brand Respire :)

Incredible Pets

Sep 29, 2025 on Shopify

Yajaira was super helpful and knowledgeable about Recharge processes. Her assistance today was super invaluable. Great agent!!!

WAX WAX

Sep 29, 2025 on Shopify

Great customer service!!

Thankyou

Sep 28, 2025 on Shopify

Alen | Store

Sep 25, 2025 on Shopify

Ancient + Brave

Sep 25, 2025 on Shopify

Hamid was a great help. They kept me updated on my ticket and made quick work on chasing development for a resolve. Thanks Hamid!

You matter

Sep 24, 2025 on Shopify

Hydrant

Sep 24, 2025 on Shopify

Joey was very great!

Second State Coffee

Sep 24, 2025 on Shopify

AloeCure

Sep 23, 2025 on Shopify

easy to connect - great customer service - excellent experience!

Harney & Sons Fine Teas

Sep 23, 2025 on Shopify

Inglewood Coffee

Sep 23, 2025 on Shopify

Nick very helpful in providing a custom solution to fix an issue with our Recharge integration. Fast turnaround on the request, clear and helpful communication. This was included in their free 5 hours of development.

Pavise

Sep 22, 2025 on Shopify

We’ve had a great experience using Recharge as our subscription platform over the last few years. It’s easy to use and provides everything we’ve needed to scale our subscription program. The support team is excellent, especially our implementation manager, Hoa, who was incredibly helpful in testing out the Retain feature to determine if it would be a good fit for our team. Highly recommend!