Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions

Reviews (1,947)

Overall rating

4.6

5

248
4

15
3

1
2
1

22

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

beJoyly

Nov 05, 2024 on Shopify

I am impressed with the customer service. I needed help and they were on it.

Balance of Nature

Nov 04, 2024 on Shopify

Puppy Gang Fresh Foods

Nov 04, 2024 on Shopify

Nick from the e-shop Genius has saved my business. With the new shopify checkout policy, we were lost on what to do, our checkout no longer worked! Nick communicated with members of our team and recharge while he troubleshooted the problem. He took video recordings of steps that he needed us to do on our end. Website is now working flawlessly. Extremely happy with such a fast and perfect result. Will definitely use again, thank you!

LGND SUPPLY CO.

Nov 04, 2024 on Shopify

Calecim Professional

Nov 03, 2024 on Shopify

Amazing application that increased our sales significantly. Their customer service is great

London Nootropics

Nov 03, 2024 on Shopify

BioStarUS

Oct 31, 2024 on Shopify

We've had Recharge for about a year now. It was a bit of a bumpy start, but it app works so well, and really adds value and convenience for our customers - and saves a ton of time for our customer service team so they're not constantly fixing glitches. The support team is very responsive and helpful as well. We're loving it. Thanks!

Seelbach's

Oct 28, 2024 on Shopify

Dr Frank's Weight Loss Clinic

Oct 27, 2024 on Shopify

Customer support have been very helpful in sorting all our queries. Very much appreciated

Supa Mega Foods

Oct 25, 2024 on Shopify

The Sola Company

Oct 24, 2024 on Shopify

Great tech support team

Citizens of Soil

Oct 22, 2024 on Shopify

Customer service (Nikola) was very quick to resolve my query and offered info on how to update ourselves going forward.

JUNO™

Oct 21, 2024 on Shopify

Great product + customer service!

Inno Supps

Oct 20, 2024 on Shopify

Roberto was super helpful and was able to resolve my problem FAST! Love the support

PLETO®

Oct 16, 2024 on Shopify

Very good customer service

Lait de Soja

Oct 15, 2024 on Shopify

We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!

Maine Island Soap | Pure & Natural Maine Made Soap From The Coast of Maine

Oct 15, 2024 on Shopify

Jaden W was very friendly and helpful! He took the time to make the necessary changes per our request! Maine Island Soap highly recommends Recharge Subscriptions!

Folk Potions

Oct 15, 2024 on Shopify

its great

MonorailEspresso

Oct 13, 2024 on Shopify

Recharge support reached out within 24 hours and resolved the issue for us.

cpap.com

Oct 09, 2024 on Shopify

Really appreciate the support that Recharge provides, Malik and Brian specifically have been great to work with. Of course, Recharge also works seamlessly with Shopify and provides a pretty dang good customer experience.