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Customer reviews: Recharge Subscriptions

Develop by Recharge
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Reviews (1,947)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

AROMELY

Dec 16, 2024  on Shopify

Cat Butler

Dec 15, 2024  on Shopify

support is very smart and responsive. Helping me resolve my issue quickly. Also the product has never broke on me.

Bloom Better

Dec 12, 2024  on Shopify

Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!

The KW Marketplace

Dec 12, 2024  on Shopify

ENML

Dec 11, 2024  on Shopify

Very responsive to trouble shooting within the app. And the team listens to its customers and tries to give them what they need

Medigreens

Dec 10, 2024  on Shopify

Malik provided us with excellent customer service. He was professional. knowledgeable and friendly in his communications and followed up with us as he had promised.

Wellements®

Dec 09, 2024  on Shopify

Extremely easy to use and when you can’t figure it out, the customer service is quick and efficient. Very happy customer!

Inky Quills LLC

Dec 09, 2024  on Shopify

excellent customer service

Vibrant Health

Dec 09, 2024  on Shopify

I had a complicated problem recently and Ola was able to help me figure it out with no problem. Such an easy and reliable platform.

Woof and Brew

Dec 09, 2024  on Shopify

Brilliant App for subscription services with great support on hand.

Shakewell

Dec 08, 2024  on Shopify

Recharge is awesome. They actually answer their chat messages! They are quick, easy to follow, and answer all your questions. In this day I appreciate humans that respond. Thank you!

DIJO

Dec 08, 2024  on Shopify

SPARTHOS

Dec 07, 2024  on Shopify

App is great and customer service is 10/10

Caboo

Dec 04, 2024  on Shopify

We are really happy with REcharge and today i need to chat with support and Matt was amazing helpful

Moonstone Nutrition Inc

Dec 04, 2024  on Shopify

Great customer service for technical troubleshooting! Jaden was very helpful, thank you!

Fruit 4 London

Dec 03, 2024  on Shopify

Great support from the team as always

Olivia Macaron

Dec 02, 2024  on Shopify

Helpful rep

Lumi Gummies

Dec 01, 2024  on Shopify

PROS: - Customer service is always very responsive and helpful. (Shoutout to Zachary!) - Custom bundles and periodic subscriptions have substantially improved store metrics across the board. - Analytics dashboard is easy to navigate and read at a glance. - Good range of integration options with other softwares/apps/services. CONS: - Limited out-of-the-box customization for bundle interfaces. Colors and text can be changed, but changing the layout of the bundle UX interface itself requires coding experience or developer assistance. - Tiered discounts on bundles (add more, save more) cannot stack with other product discounts regardless of settings, due to how Shopify prioritizes discounts.

Örlö

Nov 30, 2024  on Shopify

As always, Recharge support provided a prompt and clear solution to my question, streamlining my workflow and making my tasks so much easier.

Santa Barbara Nutrients

Nov 27, 2024  on Shopify

very helpful with tutorials so I can then help customers on my own

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