Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions App

Reviews (1,859)

Overall rating

4.7

5

488
4

24
3

3
2

1
1

30

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Melo

Sep 04, 2025 on Shopify

Yajaira at customer support solved my problem quickly.

Naturopathica

Sep 04, 2025 on Shopify

Working with irving was very helpful

Omegor.com

Sep 04, 2025 on Shopify

KOHA Pet

Sep 03, 2025 on Shopify

Excellent support!

trime.cz

Sep 03, 2025 on Shopify

Biogents Webshop EU

Sep 03, 2025 on Shopify

The support is really good! And the analytics tools provide you with every information you neeed to make good decisions. It also offers an API for implementation in webshops with headless technology like we have.

Exzell Shop

Aug 31, 2025 on Shopify

Very Good

True Cellular Formulas®

Aug 29, 2025 on Shopify

Super fast help! Great support agent! Thank you!

Proleve Distribution

Aug 28, 2025 on Shopify

This review is about the customer service experience: Service from Melanie was quick and efficient. She provided me the information that I need as both direct answers to questions and to helpful guides via links. I appreciated speaking to a person and not a chatbot.

Charm Post

Aug 26, 2025 on Shopify

Fantastic team and easy to use system. They are so thorough and want everything to go off without a hitch. Tons of features, customizing, and peace of mind. Highly reccommend!

Cedarcide

Aug 26, 2025 on Shopify

Great support, very thorough

resbiotic

Aug 26, 2025 on Shopify

Love ReCharge, super easy to use and helpful.

SANA

Aug 24, 2025 on Shopify

Coro Foods

Aug 22, 2025 on Shopify

Great app and customer support team!

Olivia's Bow Club

Aug 21, 2025 on Shopify

SUPER helpful technical support from Jaden W. He totally sent above and beyond.

Rounton Coffee

Aug 21, 2025 on Shopify

Nena A. from the Technical Support team was very helpful when assisting with an issue we were having regarding updated shipping rates not pulling through from Shopify for future orders. The problem was sorted very quickly after reaching out. Thank you, Nena.

Eternal Life Elixir

Aug 21, 2025 on Shopify

They are great at customer service. Easy to get hold of them.

Ross & Squibb Distillery

Aug 20, 2025 on Shopify

Recharge is simple to set up and the live support they offer is so helpful for someone that's both new to Shopify and subscriptions in general!

Seventeen Games

Aug 20, 2025 on Shopify

Special shout out to support agent Max S. who went above and beyond to work out an outside of the box solution to my business problem with a prepaid fixed sequence subscription plan!

Del's Coffee Roasters

Aug 20, 2025 on Shopify

After going back and forth with Shopify's AI support and getting no where, The Recharge support person Ola. Was able to solve my problem and update my site with in minutes. Great customer service from Ola. Thanks!