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Customer reviews: Recharge Subscriptions App

Develop by Shopify

Reviews (2,008)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Bottle Bright

Nov 25, 2025  on Shopify

Chef's Mandala Gourmet Store

Nov 24, 2025  on Shopify

Jayden was amazing! Above and beyond, give him a raise before a competitor poaches him.

VortexHairCare USA

Nov 24, 2025  on Shopify

malik the support agent helped me alot and satying in the chat until everything was perfect

Lockhart's Authentic Grooming Company, LLC

Nov 21, 2025  on Shopify

Customer support is top tier! Ran into a slight hiccup and Yajaira T. had us sorted out in seconds. 30 seconds with support and now everything is working very smoothly. Very positive experience.

Downunder Horsemanship Inc.

Nov 21, 2025  on Shopify

Above and beyond! Vinse was generous with his schedule and time to help make our migration a success. I appreciate being matched with a specialist that THOROUGHLY understands Recharge.

Boring®

Nov 20, 2025  on Shopify

Had a great experience with Recharge, MJ was super helpful and gave me great gudience to sort out the issue at hand.

Pooch & Mutt

Nov 20, 2025  on Shopify

great help from Jake - thank you!

Skinny Coffee SuperBoost

Nov 19, 2025  on Shopify

For Bitter For Worse

Nov 19, 2025  on Shopify

Great customer support, but the app is difficult to use if you want a lot of variants, and customer ability to change their basket.

Naturaw

Nov 19, 2025  on Shopify

Great support just now around dashboard info an migration of data from shopify; thanks

Culligan

Nov 18, 2025  on Shopify

Perelel

Nov 18, 2025  on Shopify

Shout out to John M and Norm on the customer support team. Always so diligent and helpful.

Calm Waters Coffee Roasters

Nov 18, 2025  on Shopify

It's been a great app so far. Customer support is really helpful.

REYL Supplements

Nov 18, 2025  on Shopify

Amazing app and incredible support! My store is growing quickly and all thanks to the simple and supportive ways this app is helping us! Thank you

Monogram Coffee

Nov 17, 2025  on Shopify

Switching subscription apps is usually one of those things you mentally prepare for because something always goes sideways. That’s why our experience with ReCharge has been such a pleasant surprise. We migrated over from another competitor, and ReCharge didn’t just “help” — they genuinely took ownership of the process. They walked us through each stage, flagged what to expect, and handled all the weird little details that usually cause headaches. The migration ended up being way smoother than we imagined. What I appreciated most is how they didn’t disappear once we were live. Their post-migration support has been consistently solid — quick replies, clear answers, and a real willingness to jump in whenever something pops up. This has been especially meaningful because we were ReCharge customers years ago, and back then, customer support was honestly our biggest frustration. It feels like they’ve completely turned that around. The difference is huge.

Solarie

Nov 17, 2025  on Shopify

Great application & amazing customer support (specifically Jaden W.) Helped me quickly & easily to get my issue resolved.

FullWell

Nov 17, 2025  on Shopify

I've worked with ReCharge at four brands over the years. They are very attentive and accommodating for our unique business needs. Their support is very thorough and our AM is great!

HeySunday

Nov 14, 2025  on Shopify

The Moonlit Letters

Nov 14, 2025  on Shopify

Great experience so far with setting up the app. Their support team went above and beyond to help solve our issues. Both Max and Malik were easy to work with and friendly. Highly recommended!

Seeking Health

Nov 14, 2025  on Shopify

John was awesome waited on chat with me and solved all of my issues thank you John!

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