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Customer reviews: Recharge Subscriptions App

Develop by Recharge

Reviews (1,785)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Redmond Life

Jun 18, 2025  on Shopify

Please give John Miayo a raise! I was having an issue with a customers subscription (max tries reached) and he helped me when I was about to pull my hair out. Thank you thank you thank you John!

Wrywry

Jun 18, 2025  on Shopify

I tested several other app's this one is the best so far and a very responsive support thank you <3

Little Acre Flowers

Jun 17, 2025  on Shopify

Sol-ti

Jun 16, 2025  on Shopify

Recharge has really helped us grow our subscriptions, and their support team is awesome, Thank you Malik. April walked us through ways to improve our setup.

Vida Glow Australia & New Zealand

Jun 15, 2025  on Shopify

Vegums

Jun 13, 2025  on Shopify

Juan was great and sorted my problem on a quick call

Sync Botanicals

Jun 12, 2025  on Shopify

This is an excellent app and it works well. When I first signed up for it, I was worried that not having phone customer service would be difficult but they find creative ways to be super helpful over live chat. Juan C from customer service is particularly amazing and can help me solve any problem quickly and effectively.

biöm

Jun 11, 2025  on Shopify

Recharge has been a major upgrade for us and our brand. It's incredibly easy for customers to manager their own subscriptions, and provides us with tons of flexibility in how it's configured. Vinse made our migration a breeze. Super happy with our experience.

Saniderm Tattoo Aftercare

Jun 10, 2025  on Shopify

Our implementation engineer, Vinse, was the man! He was super helpful as we migrated our subscriptions from Yotpo to Recharge, and we are stoked with how simple the process was.

OTOjOY

Jun 09, 2025  on Shopify

Excellent customer support experience. Yajaira resolved my issue efficiently and effectively.

Komvida

Jun 09, 2025  on Shopify

Excepcional servicio de atención al cliente. La agente Snežana A. nos ha ayudado muchísimo y ha solucionado rápidamente las dudas que teníamos.

ButcherBox For Pets

Jun 06, 2025  on Shopify

Worked with recharge for years and can't speak highly of the company. Great tools, great support and great platform!

LoveGood-CA

Jun 04, 2025  on Shopify

Jaden did an excellent job understanding the issue, and working with the backend tech team to resolve the issue. Really appreciated the help and staying on top of it. Thank you.

purelyelizabeth

Jun 03, 2025  on Shopify

MAAEMO Organic

Jun 03, 2025  on Shopify

Recharge is great. Have come across from Yotpo and haven't know what we have been missing with all of these new features. Support has been amazing too!

Square Mile Coffee Roasters

Jun 02, 2025  on Shopify

Tallow + Ash

Jun 02, 2025  on Shopify

Great

Signature Popcorn

May 30, 2025  on Shopify

Recharge has been great for growing our subscriptions and their support team is fantastic. They spent time with me showing all the ways we can optimize our subscription base and when I ran into an error, their support jumped on and helped figure it out for me!

PurelyB

May 28, 2025  on Shopify

Recharge is a good system and has wonderful support who is able to help us when in need

Aime

May 28, 2025  on Shopify

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