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Customer reviews: Recharge Subscriptions

Develop by Recharge

Reviews (2,055)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Riti

Jun 24, 2024  on Shopify

So far very very happy with Recharge. Not only with the app itself, the functionality and how clean and simple everything is but mainly with the help and support I received from their team, mainly Vinse Ridenour who was there helping us get set up and launched every step of the way. There was never a question or issue that was not addressed and solved immediately. Very excited to see what recharge does for out business.

Entry Envy

Jun 23, 2024  on Shopify

Recharge support is fantastic. We were will a smaller subscription management company prior and it might be days before we heard back from them. Recharge does a great job at prioritizing support tickets and replying promptly, even to low level issues.

Dr. Will Cole

Jun 23, 2024  on Shopify

their customer service team (namely Kiki) went outside of their scope to provide assistance for our website. truly appreciative!

McGuire Chocolate Company

Jun 23, 2024  on Shopify

Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.

Comfy Koalas

Jun 19, 2024  on Shopify

4him4her

Jun 16, 2024  on Shopify

Mium Lab

Jun 16, 2024  on Shopify

Great support from Juan C. with great explanations. Quick replies and very good advice on the technical part. I totally recommend :)

Mylk Made - Nut and Seed Mylk Bases

Jun 15, 2024  on Shopify

Great app and super helpful team! Would recommend.

SOFLETE

Jun 15, 2024  on Shopify

Issue resolved with customer support.

Mask Moments

Jun 11, 2024  on Shopify

I do not want to give this app the 5 stars as I was really frustrated with the very messy conversion process that was forced on me by Recharge and Shopify. However, the 5 stars are solely for Nick, from the e-shop Genius, (as I don’t know where else to leave the review) who really saved this project for me. We had custom code that changed the way my site functioned and Nick was very considerate in understanding all the frustrations and was very helpful in providing specific guidance in order to get to solutions. He even got on a call with me to take time to understand the issues. Working him with was very easy, and I will without a doubt work with him again for other tasks. The new pricing of the app does not justify the service imo esp for my small business, but I have no choice and they know it. However, Nick has helped me work through the errors and has been a lifesaver!

Mountain Gazette

Jun 10, 2024  on Shopify

I've been using the Recharge Subscriptions app for our business, and it has been an absolute game-changer. The seamless integration with Shopify and the intuitive user interface make managing subscriptions incredibly easy. The app's robust features allow me to customize subscription plans, automate recurring payments, and provide a top-notch experience for my customers. The support team is exceptional, always quick to respond and resolve any issues. Thanks to Recharge, my business has seen a significant increase in customer retention and satisfaction. I highly recommend this app to anyone looking to streamline their subscription management process!

Bunny James Boxes

Jun 10, 2024  on Shopify

Support team responds quickly and helpfully, and new features are regularly added, making it even better for merchants.

inflekt

Jun 06, 2024  on Shopify

Great customer support!

Earthssplendor

Jun 06, 2024  on Shopify

Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!

Girl On A Run Box

Jun 03, 2024  on Shopify

Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!

Healthy Heights

Jun 03, 2024  on Shopify

Great help, quick response time. Thanks team!

Quarter

Jun 02, 2024  on Shopify

Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!

Allermi

Jun 02, 2024  on Shopify

Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)

Descorchify

May 30, 2024  on Shopify

Nikola C. from Technical Support was super helpful. Very happy with Recharge.

Sarah Belle

May 28, 2024  on Shopify

The rep Matt Ammirati was very efficient and helpful. Great customer service experience!

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