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Customer reviews: Recharge Subscriptions

Develop by Recharge

Reviews (2,055)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Nourished

Aug 15, 2024  on Shopify

Whenever I am stuck on Recharge and can't find something the helpdesk is always super helpful and gets me the information I need :)

iCommerce.org

Aug 14, 2024  on Shopify

ReCharge continues to be an excellent product for us! We have been using the ReCharge App for nearly a decade and have been extremely happy. Customer support and communication has always been excellent! Highly recommended.

Fuzzball

Aug 13, 2024  on Shopify

Catalyst Pet

Aug 12, 2024  on Shopify

Great customer service!

ENERGYbits

Aug 08, 2024  on Shopify

Juan C. was very helpful with making some edits to my widget. The team at recharge is very responsive and a pleasure to work with.... Also, we love there new Ai Features for retention.

Zero Co Australia

Aug 06, 2024  on Shopify

Tim was super helpful!

cloverferments

Aug 04, 2024  on Shopify

Amazing experience -fast, friendly service that got my problem solved!

Numommi

Aug 04, 2024  on Shopify

App works flawlessly & customer support is top notch!

DIME® Beauty

Aug 01, 2024  on Shopify

Naturally Nourished

Jul 30, 2024  on Shopify

customer service helped us navigate issues with our site in a timely manner. I was impressed!

Hive Brands

Jul 28, 2024  on Shopify

Recharge is a huge part of our business and they provide amazing customer support. Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.

North Star Coffee Roasters

Jul 24, 2024  on Shopify

The process of switching over to Recharge started off a little rocky, but once Vinse took over the process for us, everything went perfectly, doing everything that needed to be done, taking the workload away from us. The switchover was executed without fault. As well as things going without a hitch from a practical sense, Vinse also made us feel confident there wouldn't be any problems, as the start of the process left us a little nervous as a small business, but everything was great.

THE DAILY DECADENCE

Jul 22, 2024  on Shopify

I had an issue with the widget not showing up on my site, and Norm was able to help me quickly identify the problem. The expertise and prompt assistance made the process smooth and efficient. I appreciate the support and highly recommend their services.

Square Fare

Jul 22, 2024  on Shopify

Hi, Sydney was very helpful and helped us fix our issue of working with manage subscriptions. She took it upon herself to take time out of her day and solve the issue. Thank you and give her a raise!

Danes Coffee Roasters

Jul 20, 2024  on Shopify

Support is fantastic!

Splendid Spoon

Jul 18, 2024  on Shopify

Vinse was a fantastic resource while we were migrating; thanks again!

Morgan Julia Designs

Jul 18, 2024  on Shopify

An easy implementation experience. Very grateful for the team that walked us through every step of the way with diligence. Excited for the stats to come!

She Reads Truth

Jul 17, 2024  on Shopify

Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!

Mint Cleaning

Jul 16, 2024  on Shopify

Great Customer Service! Jenalyn helped me set up the product page and fixed some issues with the widget. Now we will test the app and see how it goes. Thanks!

Nutrient Rescue New Zealand

Jul 15, 2024  on Shopify

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