Recharge Subscriptions logo

Customer reviews: Recharge Subscriptions

Develop by Recharge

Reviews (1,947)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Westlab

Apr 19, 2024  on Shopify

Fantastic, really patient and helpful

years.com

Apr 19, 2024  on Shopify

Ivan did a great job helping me navigate through the problem. Excellent service.

TYPEBEA Australia & New Zealand

Apr 18, 2024  on Shopify

Jairus was an amazing support during our onboarding process, going above and beyond to educate us on platform capabilities and integration questions. Very happy with the outcome and a successful go-live!

Forage Hyperfoods

Apr 17, 2024  on Shopify

We've been using Recharge for our subscription needs and couldn't be more impressed. First off, their customer support is top-notch. Anytime we've had a question or needed assistance, they've responded promptly and with real solutions. It's reassuring to know they're there to support us. The subscription service itself is excellent. We're on the regular tier, and it's been perfect for our needs. Managing subscriptions has never been easier, and our customers appreciate the seamless experience. Recharge's platform is intuitive and reliable, making it a breeze to set up and maintain subscriptions. Moreover, Recharge consistently adds value. Their features are robust, and they're always improving the platform based on user feedback. We appreciate a company that listens and evolves with its customers.

Tierliebhaber

Apr 17, 2024  on Shopify

Very happy, great support and very fast! Thanks

HeyBamboo

Apr 16, 2024  on Shopify

We just migrated to Recharge, and were blown away with the service Jairus provided to make sure we had the best migration experience! It was seamless and organized. Thanks!

Wash Yo Self

Apr 16, 2024  on Shopify

We have used Recharge for a couple businesses. The process is easy and works well, but the customer service is what stands out. Very responsive and helpful when I've needed them.

Aromatherapy Associates

Apr 16, 2024  on Shopify

I would highly recommend Recharge to any company looking to move into subscriptions. The product itself is fantastic but the onboarding team are even better. Arlon was incredibly helpful from start to finish.

Force of Nature Meats

Apr 15, 2024  on Shopify

Support was super helpful with multiple issues within the same chat. Very productive support session!

Forest Leaf

Apr 15, 2024  on Shopify

Fish For Skeptics

Apr 11, 2024  on Shopify

Implementing Recharge into our business was a breeze, thanks to Vinse's outstanding assistance. His expertise made complex concepts easy to understand, and his responsiveness ensured all my questions were promptly addressed. Plus, the software itself is incredibly user-friendly, making managing subscriptions a smooth and efficient process. Highly recommended for anyone considering integrating to Recharge!

FMF Racing

Apr 09, 2024  on Shopify

Recharge has played a pivotal role in our journey to success. With its user-friendly interface and dedicated staff, Recharge has streamlined our operations and made our lives significantly easier. Trystan Plunkett has been an invaluable ally, offering unwavering support whenever we require assistance, no questions asked.

NU Long Live You

Apr 05, 2024  on Shopify

Redefined Vitamins

Apr 04, 2024  on Shopify

Matt was very professional and helpful. He stuck with me until the problem was fixed.

All About Kombucha

Apr 04, 2024  on Shopify

Great app, runs very smoothly, intuitive to use and support staff are SO helpful!

ednibody

Apr 04, 2024  on Shopify

Nena was so fast to respond and fix my issue. Great service!!

Sodii Hydration

Apr 03, 2024  on Shopify

Easy onboarding process. Jairus was very helpful.

Carrot & Stick

Apr 02, 2024  on Shopify

Amber was very helpful in setting up the customer portal link for me.

Kind Science

Apr 02, 2024  on Shopify

Fantastic Support and Fully Featured for all types of subscription businesses. Their support is top notch and will continue working thru solutions above and beyond what most vendors would do, even for integrations to other platforms.

Mario Badescu

Mar 28, 2024  on Shopify

The customer service team is very helpful!

Scroll to Top