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Customer reviews: Recharge Subscriptions

Develop by Recharge

Reviews (2,054)

Overall rating
4.6

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

  • Excellent and responsive customer support.
  • User-friendly interface and easy integration with Shopify.
  • Powerful subscription management features.
  • Frequent updates and improvements to app functionality.
  • Helpful onboarding and implementation support.

Common Concerns

  • Issues with compatibility with specific membership or discount systems.
  • Concerns over unexpected price increases and lack of communication regarding pricing changes.
  • Difficulty in manual adjustments to subscription orders.
  • Limited out-of-the-box customization options.
  • Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

Misumi Luxury Beauty Care

Apr 17, 2025  on Shopify

Excellent customer service and technical support - cannot fault them.

Kaldi's Coffee

Apr 16, 2025  on Shopify

Jaden W was quick to address my issue and resolve the error I was receiving. It was painless!

Cellavent Healthcare

Apr 16, 2025  on Shopify

Galaxy Treats

Apr 16, 2025  on Shopify

Rep was patient and great to work with!

Mommy's Bliss

Apr 15, 2025  on Shopify

Great customer service

The Yesteryear Gazette

Apr 15, 2025  on Shopify

I like the capabilities of the app a lot! However, the support is amazing. We had a shop issue over the weekend and were able to chat with Yajaira with Recharge Technical Support! Absolutely amazing service! Often times people have a really solid app, but they do not have the right support. That is not the case for Recharge

Black Magic Supply

Apr 15, 2025  on Shopify

swift response to questions

Peony Parcel

Apr 15, 2025  on Shopify

Would recommend this app, the customer service team is great and always seems to understand my questions. Couldn’t run my business so smoothly without recharge.

Lovely Luxe

Apr 14, 2025  on Shopify

Mallory C. Was Great! She solved all of my problems!

Skingoo

Apr 14, 2025  on Shopify

Excellent Service

groundcontrolcoffee

Apr 13, 2025  on Shopify

So simple to use and manage and the customer service is so helpful - specifically Max S!

deanwatling.com

Apr 10, 2025  on Shopify

Zac was efficient, kind, and very knowledgeable throughout the process of getting help. I couldn't recommend him enough and hope to get his support in the future if I do need any guidance on Recharge again.

Watier

Apr 10, 2025  on Shopify

Deadly Sin Coffee Co

Apr 10, 2025  on Shopify

My advisor was awesome.

happybrush

Apr 09, 2025  on Shopify

Sera Labs

Apr 09, 2025  on Shopify

Absolutely the best full featured subscription app with a highly knowledgeable and helpful support team. We have also been very fortunate to have Amber P. from the Recharge Support team help us with more difficult Shopify Plus integration/upgrades which were handled in a timely, efficient and friendly manner. Excellent!

sheilachenart

Apr 09, 2025  on Shopify

Wright Brothers Home Delivery

Apr 08, 2025  on Shopify

Still in the process of setting our new subscriptions model up. But the team in support are very helpful in supporting us do this.

Solvasa

Apr 07, 2025  on Shopify

Top Notch Support Team. Great to always have a live person supporting you. Malik gave detailed instructions and was able to answer all of concerns.

My Perfect Pet

Apr 03, 2025  on Shopify

Great support by Pierre L on questions concerning complex migration issues with payment providers. Thanks again!

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