Reviews: Recharge Subscriptions

Customer reviews: Recharge Subscriptions

Reviews (1,947)

Overall rating

4.6

5

248
4

15
3

1
2
1

22

What Merchants Think

Merchants generally appreciate "Recharge Subscriptions" for its robust functionality and reliable support team. Reviews highlight its easy integration with Shopify and user-friendly interface. While the app is praised for providing a seamless subscription management experience, some users have raised concerns over issues with app compatibility and communication regarding pricing changes. Overall, customer service is often described as responsive and helpful, contributing positively to the merchant experience.

Key Strengths

Excellent and responsive customer support.
User-friendly interface and easy integration with Shopify.
Powerful subscription management features.
Frequent updates and improvements to app functionality.
Helpful onboarding and implementation support.

Common Concerns

Issues with compatibility with specific membership or discount systems.
Concerns over unexpected price increases and lack of communication regarding pricing changes.
Difficulty in manual adjustments to subscription orders.
Limited out-of-the-box customization options.
Challenges with updating permissions settings and analytics features.

Final Thoughts

"Recharge Subscriptions" is highly regarded for its effective subscription management capabilities on Shopify. Despite some concerns regarding communication and compatibility, its excellent customer service and continuous functional enhancements make it a valuable tool for businesses looking to streamline their subscription operations.

NuRevealSkincare

Mar 26, 2024 on Shopify

This app has been flagged for fraud. I wish I would have researched more. I installed this app that specified monthly payment would only commence after reaching 50 subscription customers. However, despite having only 9 subscribers to date, my card was unexpectedly charged $200. Upon contacting them (Recharge app), they informed me of a sudden policy change where all customers would be charged, despite my lack of consent or awareness of this alteration. I perceive this as fraudulent behavior. I did not consent to any new terms. I contacted a lawyer who took a look at the app, agreement and email exchange and said "Charging a customer without their explicit consent is not only unethical but also illegal. According to consumer protection laws such as the Electronic Fund Transfer Act (EFTA) and the Fair Credit Billing Act (FCBA), businesses are required to obtain consent before initiating charges to a customer's account.Despite any claims of notifying customers via email of a "new policy of charges," such notifications do not constitute valid consent, particularly if explicit agreement was not obtained from each affected customer." In this case, the terms explicitly outlined a payment structure of 1% + 10¢ per transaction to Recharge. Any deviation from these agreed-upon terms without the customer's explicit consent may constitute a breach of contract and potentially fraudulent behavior.

Aristotelis Ke Anthoula

Mar 23, 2024 on Shopify

Big slog to suddenly charge customers $100 a month. Nor recommended