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Customer reviews: Trust Subscriptions

Develop by TrustApps
<h3>What Merchants Think</h3> <p>Overall, merchants have expressed positive feedback on "Trust Subscriptions", highlighting the app's ease of use and exceptional customer support. Users appreciate the seamless integration with Shopify and how the app enhances the functionality of their stores.</p> <h3>Key Strengths</h3> <ul> <li>Outstanding customer service, often cited as prompt and highly supportive.</li> <li>Easy setup and user-friendly interface.</li> <li>Effective integration with Shopify.</li> <li>Reasonable pricing structure with no transaction fees.</li> <li>Comprehensive support with a range of features offered across subscription tiers.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Issues with synchronization not being addressed promptly in some cases.</li> <li>Lack of upfront pricing transparency during initial setup.</li> <li>Some suggestions for improvement in email template customization.</li> </ul> <h3>Final Thoughts</h3> <p>"Trust Subscriptions" is well-received by many users for its functionality and strong customer service. However, improvements in sync reliability and upfront transparency are areas for potential enhancement to further boost user satisfaction and trust.</p>

Reviews (15)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed positive feedback on "Trust Subscriptions", highlighting the app's ease of use and exceptional customer support. Users appreciate the seamless integration with Shopify and how the app enhances the functionality of their stores.

Key Strengths

  • Outstanding customer service, often cited as prompt and highly supportive.
  • Easy setup and user-friendly interface.
  • Effective integration with Shopify.
  • Reasonable pricing structure with no transaction fees.
  • Comprehensive support with a range of features offered across subscription tiers.

Common Concerns

  • Issues with synchronization not being addressed promptly in some cases.
  • Lack of upfront pricing transparency during initial setup.
  • Some suggestions for improvement in email template customization.

Final Thoughts

"Trust Subscriptions" is well-received by many users for its functionality and strong customer service. However, improvements in sync reliability and upfront transparency are areas for potential enhancement to further boost user satisfaction and trust.

Happy Pack

Feb 26, 2025  on Shopify

Amazing customer service, quick responses and the app works great! It's fully customisable, and does everything I need it to for free! :)

Zoonai Creations

Feb 21, 2025  on Shopify

There is a bit of a learning curve with the app (like any other), but the team at Trust is phenomenal at quick, efficient help— especially Shashank!

Signature Beauty Bar & Fashions

Feb 20, 2025  on Shopify

excellent customer service. Super easy to work with. I am excited to find an app that will handle my subscription boxes in my business....

Christian Voice New Zealand

Jan 12, 2025  on Shopify

ok, firstly customer service is outstanding! Seriously, you will get the help you need and a lot more. This shows me that these people care about their app and how it looks in their customers site. Very greatful guys! On another note. The app is friendly! Im going to enjoy passing this app onto my customers that I build sites for. Thank you!

DogStoreOnline LLC

Jan 05, 2025  on Shopify

Was helped by Shashank... who actively sought me out via email to help me resolve my issue. He also conducted a video conference call and then sorted out things out for my afterwards, by working within the confines of my theme and an additional app I use to make things work for me. VERY happy with this app so far - above and beyond. Thank you!

NutriMagic USA

Dec 06, 2024  on Shopify

They approached me to integrate. I did. Now I notice none of the subscriptions are synced - support not answering for weeks.

Amanda Olivia

Dec 04, 2024  on Shopify

I just installed this app today. I completed all my setup, including updating all emails to include my store name and logo. Probably took 1-1.5 hours overall. Everything seems fine and was pretty straightforward. The free version has what I need. Note to developers: It would be great if our logo and store name could be automatically added to the emails or "apply to all" once changed in one. Same for changing our store name from the random number identifier to our actual store name. (3524687ab.shopify.com --> My Store Name.) Thank you for updating the pricing element so quickly. I've adjusted my review and rating accordingly. :)

The Wine Market

Dec 03, 2024  on Shopify

We are very happy with how easy this app was to set up. The ream at Trust Subscriptions has been extremely helpful in getting us set up and understanding how the app functions.

Amanda Olivia

Dec 01, 2024  on Shopify

I just installed this app today and completed all my setup. Everything seems fine and pretty straightforward. The free version has what I need. Only after I completed all my setup did I see the "Billing" section. The app IS fully free for up to 50 subscribers. After that, there is a monthly fee. The pricing is reasonable, but it needs to be added to the app details for transparency BEFORE people go through installation and setup. As of today, Dec 2, 2024, there are 4 tiers according to the Billing section (available after you install the app). All tiers have 0% transaction fee. Free: $0/mo, 50 subscriptions Starter: $10/mo, 1000 subscriptions Business: $30/mo, 10,000 subscriptions Enterprise: $100/mo, unlimited subscriptions Every tier includes: 0% Transaction Fee 24 x 7 Dedicated support Dashboard and Analytics Email Notification Manage Subscriptions Starter ($10/mo for 1000 subs) also includes: Custom CSS Business ($30/mo for 10,000 subs) also includes: Shipping Profiles Custom Email Html Enterprise ($100/mo for unlimited subs) also includes: Customer Portal Settings Build-a-box Custom Email Domain

Fair & White

Oct 20, 2024  on Shopify

The app works well, the team behind is great in terms of support, I would definitely recommend to download it if you want to increase your repeat purchases

Phoenix Sports

Sep 03, 2024  on Shopify

Easy and amazing customer service. I had a hard time figuring out where to start (user fault) and there was an issue with the widget. I contacted them and within 3 minutes, they were online and solving the issue. They even set up the subscriptions policy and altered some code to address my specific needs.

allboycoutureweb

Aug 20, 2024  on Shopify

As a small business owner running an online store, trust subscriptions has been an absolute game-changer for me. The app seamlessly integrates with my Shopify store. I highly recommend it to any Shopify store owner looking to boost sales. Its well worth the investment!

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