Reviews: Intrada Easy Student Discounts

Customer reviews: Intrada Easy Student Discounts

Reviews (11)

Overall rating

5

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What Merchants Think

The feedback from merchants about "Intrada Easy Student Discounts" is largely positive. Many appreciate the app for its ease of installation, seamless integration with Shopify, and the professional appearance it adds to their stores. The student verification process is mostly reliable, and the app serves as a valuable tool for offering student discounts. Additionally, merchants greatly commend the responsive customer support, often highlighting it as a standout feature.

Key Strengths

Easy and intuitive installation process
Seamless integration with Shopify
Reliable student verification (via university email)
Rapid and helpful customer support
Regular updates and feature enhancements

Common Concerns

Issues with discount codes not working properly
High volume of customer emails regarding discount failures
Occasional delays in updating databases with new universities
Inconsistent customer support response times

Final Thoughts

"Intrada Easy Student Discounts" is well-received for its ability to simplify the process of offering student discounts and improving customer engagement. Its ease of use, coupled with strong customer support, makes it a recommended choice among merchants. While there are some concerns about occasional technical issues and delays in customer service, the app's developers are actively improving its features and service quality. Overall, it stands as a valuable resource for businesses aiming to attract student customers.

Bracken

Apr 02, 2024 on Shopify

When it works, it's great! It's easy for customers to use and is a bit of a 'set it and forget it' solution which is amazing. The customer support is great too, getting back to me quickly if I have an issue. My only reason for not giving more stars is the amount of emails I have to go through, apologising to customers that the student discount didn't work. Having to apologise to customers for an issue that isn't yours is annoying and a real shame. (80% of my customer emails are about a student discount not working) Like I said, the support is quick on adding to the database, and they have added some features for shop owners to add universities to the database (I haven't received confirmation on these entries yet) but for every customer that emails asking why it isn't working, I'm sure there are more that just give up and shop elsewhere. I think these features are a step in the right direction, but I can't give it more stars for the amount of emails and my own discount codes that I have sent out because of the delay.