StatusNotes

Name: StatusNotes Introduction Video
Uploaded: 2025-11-05T22:06:05Z
Duration: 1 min 33 s
Description: Enhance order pages with custom messages to inform customers effortlessly.

StatusNotes

Develop by Shopify

$4.99-$14.99

/ Month

10 Days Free Trial

Enhance order pages with custom messages to inform customers effortlessly.

About StatusNotes

Launched Oct 30, 2025

Built by Shopify

Address

Toronto, ON, CA

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Introduction Video

Description

Add custom messages to order status pages that reduce customer enquiries and answer questions.

StatusNotes adds custom messages to order status pages that customers see when tracking their orders. Create order-specific notes for delivery delays, product substitutions, or special handling instructions. Set up store-wide messages with return policies, contact information, and shipping updates that appear on every order page. This reduces support tickets by answering questions before customers ask them. Includes automatic backup protection that restores everything if accidentally removed.

Add personalised messages to individual orders for delivery updates and changes.
Display the same message on every order page with policies or contact details.
One-click restore recovers all notes if accidentally deleted or app uninstalled.
Download complete note records as CSV or JSON files for your record keeping.
Works with any Shopify theme without requiring code changes or manual setup.

Top Helpful Reviews

My Pet Chicken

Dec 26, 2025 on Shopify

Works exactly as intended and was easy to set up. We are using it to add notes when customers contact customer service and make an order change (preferred delivery date in our case). Previously, we didn't have a way for customers to see that the change had been made since the items on the order remained the same. This would be very helpful for anyone doing custom orders.