Taranker.Com Logo
Starshipit shipping automation logo

Customer reviews: Starshipit shipping automation

Develop by Starshipit

Reviews (228)

Overall rating
4.5
### What Merchants Think Merchants using "Starshipit shipping automation" generally express satisfaction with the app's ability to streamline and automate their shipping processes. Many users highlight the remarkable customer service, especially praising specific team members for their support during onboarding and ongoing assistance. However, a few users experienced issues with the app's functionality and support responsiveness. ### Key Strengths - Excellent customer support and onboarding experience - Significant time-saving in shipping processes - Easy integration with various platforms - Strong automation features that enhance efficiency - User-friendly interface - Flexibility in connecting multiple carriers ### Common Concerns - Some users experienced technical issues, especially on Mac devices - Customer support responsiveness can be inconsistent - Reported bugs and errors affecting order fulfillment and tracking - Expensive for small businesses - Occasional unauthorized charges and billing issues ### Final Thoughts "Starshipit shipping automation" is well-received for its capability to automate and enhance shipping operations, backed by commendable customer support. While it offers robust integration and time-saving features, certain technical and billing issues may arise. Overall, Starshipit proves to be a valuable tool for businesses aiming to optimize their shipping processes, with strong recommendations particularly for its support team.

ancegria

Oct 29, 2024  on Shopify

Great platform. so easy to use.

Angy Paws

Oct 28, 2024  on Shopify

Australian based store here. We use a combination of international eparcel and domestic mypost business. I've tried other shipping platforms and had issues, but StarShipit has been refreshingly simple to set up and a powerful tool. It has dramatically reduced the amount of time it takes to completely fulfillment which is vital for a fast growing business. I am also able to import csv files for Kickstarter rewards. I was able to complete most of the onboarding myself and when I needed assistance with the final settings, they were very helpful. Thoroughly recommended.

Bondi Records

Oct 09, 2024  on Shopify

I've been very impressed with Starshipit throughout our trial. We're still evaluating whether it meets our business needs. There are a few quirks and idiosyncracies, but it delivers probably 95% of what we need now and into the future. The onboarding has been great, though. Holly has been able to answer questions about our specific needs and has been very responsive throughout.

Conserving Beauty

Sep 29, 2024  on Shopify

We just moved to Starshipit and it has been the most amazing experience all due to one of their team members - Millie Whatuira. Mille from the Starshipit team was flawless. She had incredible customer service, and we were blown away by her support. We couldn't have done it without Mille and i couldn't recommend her enough if you're looking at moving to the platform. Thank you Millie!

Munchtime

Sep 28, 2024  on Shopify

We have had the most seamless, smooth sailing experience whilst onboarding with Starshipit. We were allocated a specialist for the first 6 weeks and they were so efficient and proactive with any questions we had (thank you Millie!). Their customer support is next level, as are the Starshipit features on the app. Super easy to navigate and very reliable.

GF Oats Australia

Sep 25, 2024  on Shopify

So great to have a local shipping company! Great support, simple and quick to use for our team. 2 months on and the onboarding specialist still reaches out to ensure everything is running how it should. Love that we can automatically assign parcels to certain carriers. No extra costs for using our own couriers. Big thumbs up!

M3GA.

Sep 11, 2024  on Shopify

The customer service is 5 star. Once everything was set up the process for shipments is seamless. Highly recommend.

Microtexx

Sep 08, 2024  on Shopify

Enjoying all the features and we are only just getting started with the platform. Will form a big part of our expansion plans into new markets.

Noosa Bronze

Sep 07, 2024  on Shopify

The team at Starshipit have been extremely helpful from day one! No question of mine was left answered and the follow up to any (small) issues I did have was amazing. Millie was my account manager and regularly checked in to make sure everything was going smoothly for me. She jumped on calls and took me through demos, and made a big effort to support me. Thanks team!

Xali Organics

Sep 03, 2024  on Shopify

We've had a great experience using the Starshipit app! The features are solid, but what really stands out is their customer support. The team is incredibly helpful and responsive. Whenever we've had a question or issue, they’ve been quick to assist and always provided clear solutions. Their support makes managing shipments so much smoother. Highly recommend for anyone looking for reliable shipping software with top-notch customer service!

Canterbury Wines

Sep 01, 2024  on Shopify

Starshipit has managed to address our many needs when shipping wine, making the experience for us and our customers top-notch. The Starshipit team provided great support throughout the whole process. We highly recommend this app to anyone looking to automate their shipping process!

Briony Benjamin

Aug 28, 2024  on Shopify

10/10 experience onboarding with Starshipit. Millie has been incredible at setting me up and I am saving hours that I used to have to manually upload labels into Aus Post. It's been a game changer. Big recommend from me!

aqua mode

Aug 26, 2024  on Shopify

I am extremely grateful for the support I received from Millie Whatauira during my onboarding process. Her swift responses and insightful advice have been invaluable, she's helped me to remain calm in my most stressful moments haha. The app itself has been a game-changer, streamlining everything and making the process far smoother than I could have imagined. I highly recommend both starshipit and Millie’s support to anyone starting a new brand. Thank you, Millie!

Father Sons

Aug 26, 2024  on Shopify

Starshipit is absolutely brilliant. It has streamlined our entire shipping process and allowed us to have all of our couriers in one location, clearly showing who is the cheapest/fastest option. The integration side of things was also so easy! We had so many questions and Geoff always had the answer or found out what was needed. Even with the time difference he went out of his way to get back to our many, many emails. Everything is running smoothly and the whole process was so, so simple with Geoff helping us out.

Tallo Skin

Aug 20, 2024  on Shopify

Starshipit has made things super easy and automated - It's a no brainer when it comes to implementing ways in my business to help simplify shipping. My Onboarding Consultant was Millie and she is an absolute legend. Always bubbly, fast responding and knows what she is doing. If you get Millie you have definitely hit gold.

Vasili's Garden

Jul 31, 2024  on Shopify

Tiia has ensured our onboarding experience was seamless and has been very helpful at every step of the way. Starshipit is very quick to respond and have been great with assisting us with all our enquiries. The app has provided everything we needed and we're are happy with all its functions. Shout out again to Tiia! :)

Tamborine Mountain Distillery

Jul 24, 2024  on Shopify

Ron is excellent. He assisted me with everything I asked for. I am very happy with how promptly he resolves any problems for me.

Phonnic Repairs & Accessories

Jul 03, 2024  on Shopify

Been using starshipit for 4 years. Seamless no issues at all with Shopify.

Minor Nation

Jul 02, 2024  on Shopify

I would recommend Starshipit for the ease of shipping and the support you receive. Millie has been fantastic and has been very quick to respond to all our enquiries. Starshipit has really helped us streamline our processes.

Kuwaii

Dec 18, 2023  on Shopify

Starshipit has saved us sooo much time! It's easy to set up and there's really good support available. Thanks Ron for getting us set up and helping along the way! Highly recommend.

Scroll to Top