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Customer reviews: Stamped Loyalty & Referrals

Develop by Stamped.io

Reviews (149)

Overall rating
4.1

What Merchants Think

Stamped Loyalty & Referrals receives mixed feedback from merchants. Many appreciate its user-friendly interface and the comprehensive features that support loyalty programs and customer engagement. The app's customer service is frequently praised for its quick and efficient responses. However, some users report significant issues with functionality, particularly concerning the loyalty system, and express dissatisfaction with the support in such cases.

Key Strengths

  • User-friendly interface
  • Comprehensive features for loyalty programs
  • Excellent customer support
  • Efficient migration from other loyalty systems

Common Concerns

  • Issues with order syncing and rewards functionality
  • Slow or inadequate response in resolving technical problems
  • Problems with pop-ups and customer reward notifications
  • Inconsistent support experience

Final Thoughts

The overall reception of Stamped Loyalty & Referrals is divided. While many users commend its ability to enhance customer loyalty and note impressive customer service, others cite technical difficulties that undermine its reliability. The app is clearly beneficial for some, but improvements are needed to address the concerns of dissatisfied users.

THOMAS SABO Australia

Oct 16, 2024  on Shopify

For a while now we've been using the Stamped app for managing our loyalty program and customer reviews, and it’s been a fantastic tool for our business. The app is user-friendly and provides all the features we need to build strong customer engagement. What really stands out is the excellent communication from the support team. They are always quick to respond and incredibly prompt at troubleshooting any issues we encounter. It's reassuring to know we can count on such efficient and attentive service. Highly recommend!

Corinne Taylor

Oct 14, 2024  on Shopify

Stamped always reply quickly and offer their help. No issues from them.

ITS Technologies

Sep 30, 2024  on Shopify

Great APP that has really helped our business grow and the team are always very quick to respond to assist with any issues or requirements.

BIOLYTE

Aug 06, 2024  on Shopify

Great and fast customer service! We are working on building out our loyalty + rewards program, and Sid was very helpful in answering all the questions I had. The tool itself is very user friendly for anyone that doesn't have the experience.

ALPAKA

Jul 31, 2024  on Shopify

Violet Botanical Skincare®

Jul 28, 2024  on Shopify

Whenever I have a question about my account, Stamped customer service always handle it in a jiffy.

ALECRIM.lab

Jun 28, 2024  on Shopify

Hi, I am not using the app, how can I delete all the data in my site?

Wild Foods

Apr 10, 2024  on Shopify

Increible servicio al cliente. Me ayudaron de manera eficiente, rapida y muy amoroso Ben

SOL✿CBD

Apr 05, 2024  on Shopify

great support

Ethical Grace

Feb 27, 2024  on Shopify

Most satisfied with the Customer Support. They resolved my issues swiftly. The interface of the app is very user friendly.

Barrister and Mann LLC

Jan 26, 2024  on Shopify

Fairly easy to transition from one loyalty system to another; we migrated from Loyalty Lion and Stamped's customer service was a big help in making it possible!

Samadoolcoffee

Dec 19, 2023  on Shopify

One of the best Applications that I ever used for marketing and make customers become a royalty . I’ve been using almost 3 years and I made decisions to upgrade plan for my website this year because I got more and more customers ,support team is super helpful Elvis he solved me the problem very quickly when something went wrong .Big thanks again Elvis from www.Samadoolcoffee.com

Pearl Time

Dec 19, 2023  on Shopify

Very helpful support team. They are always quick and responsive with my problems

PekoeTea Edinburgh

Dec 02, 2023  on Shopify

The system is flaky and the support is very slow. I only got one month free for it not working - now I see another person got 2 months free. I will be requesting the extra month as the system is not adding points since the start of this month. My customers are angry. This is completely unacceptable for an app that costs $170 per month. Support is ignoring my request for information about why this is not working. I am now actively looking for an alternative.

Murphy & Bailey

Oct 26, 2023  on Shopify

Have been using the app for several months along with the Shopify POS. Had been working well until approx 2 months ago. “Support” has been very slow and issues still not resolved. I have been offered 2 free months which is helpful but unless resolved very soon I’ll be cancelling and looking for alternative provider for both reviews and loyalty. Issues have been points not updated, random points added to customers who have not made purchases, points no longer visible on the POS to see customer points and discounts (we have to manually go to the stamped dashboard on desktop to view and manually adjust) and in a busy bricks and mortar store is impractical and time consuming)

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