Squire helps merchants handle support email and storefront chat efficiently. After installing the app, you connect Shopify, the storefront chat widget, and your support inbox so Squire can look up orders, tracking, refunds, and policies, then draft clear replies for order status, damage claims, and product questions. A visual rules builder lets you choose when Squire answers automatically and when conversations stay in manual review, keeping humans in control of final responses

• AI drafts replies for order status, damage claims, and FAQs.
• Connect support email and storefront chat into one unified inbox.
• Use rules to choose when Squire auto-sends or keeps replies manual.
• Pulls answers from a simple knowledge base built on Shopify data.
• Start in manual mode so humans approve AI replies before sending.