Reviews: Sprii

Customer reviews: Sprii

Reviews (16)

Overall rating

4.6

5

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What Merchants Think

The feedback for "Sprii" is notably varied, with some merchants appreciating its impact on live sales and ease of use, while others report significant technical and service-related issues. Overall, there is a divided reception depending on individual experiences with the app’s performance and customer support.

Key Strengths

Improves live shopping experience by simplifying the setup and operation.
Enhances customer engagement and boosts sales via social media integration.
Offers valuable features like automation to save time and effort.
Provides excellent customer service and support, often available beyond normal working hours.
Facilitates seamless integration with platforms like Shopify, aiding small business operations.

Common Concerns

Consistency issues with live stream quality, such as color and lag problems.
Technical glitches leading to customer dissatisfaction and revenue losses.
Reported challenges in functionality related to customer interaction during live streams.
Concerns over customer support efficacy when troubleshooting recurring issues.

Final Thoughts

"Sprii" seems to be highly beneficial for some merchants, significantly improving their live sales efficiency and customer outreach. However, recurring technical issues and inconsistent customer support highlight areas where improvement is needed. Potential users might find great value, but should be aware of the possibility of technical challenges.

Hawkeye Vintage

May 07, 2025 on Shopify

We are Australia's first live stream company since 2019 we live stream all over the world. I do not recommend this platform, it doesn’t do what it’s suppose to do for our platform. The streams are always a different colour to real time which makes it hard to sell items if the color isn’t correct, it’s always blurry when connected, comments dont always show and they are also lagging to real time so we miss customers SOLDs, We are not satisfied at all with it or the customer service, we have spent so much time on this app and invested time and money and it’s very disappointing, the sales representative put a very hard sell on us to sign up with them. 9/10 times in over 12 months the app has not worked properly and has had multiple issues every single time with customer complaints and complaints from our team. When we report an issue sprii always have an excuse for the issues attempt to fix them and then we experience the issues again and again. Also when a customer says sold for an item there is NO way to contact that customer on the app! They also told me there was a next in line feature, well they has never worked either.