Reviews: Spreadconnect: Print on Demand

Customer reviews: Spreadconnect: Print on Demand

Reviews (740)

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What Merchants Think

Merchants using "Spreadconnect: Print on Demand" have mixed opinions about the app. While some users praise its user-friendly interface and the efficiency of its features, others express significant frustration, especially with recent updates and the level of customer support. The app is seen as beneficial for straightforward usage but lacks certain advanced functionalities and responsive support, crucial for scalability and complex operations.

Key Strengths

User-friendly design platform and interface.
Fast shipping times and reasonable prices.
Efficient handling and operation for basic use.
Ability for customers to design custom t-shirts using the Customizer feature.
Good historical performance with a strong track record in on-demand printing partnerships.

Common Concerns

Issues with updates disrupting current product settings, requiring manual re-entry.
Lack of responsive and reliable customer support, especially during significant issues.
Inability to bulk edit multiple products, leading to time-intensive manual changes.
Challenges in setting up shipping rates, deemed frustrating and tedious by users.
Absence of features like custom packaging and comprehensive bulk operations.

Final Thoughts

Overall, "Spreadconnect: Print on Demand" appears to be a valuable tool for merchants seeking a simple and effective print-on-demand solution. However, it is essential for the developers to address the concerns regarding support services and more complex functionalities to enhance user experience and satisfaction. Potential users should weigh the app’s benefits against the possibility of operational hurdles, particularly during transitions or updates.

StupidShirts.com

Dec 05, 2024 on Shopify

Review of SPOD/Spread Connect App on Shopify: The transition from SPOD to Spread Connect has been an absolute disaster for my business. When the app updated, every single one of my products was flagged with a notice stating: “The print area has changed for this product. Please check whether your design’s placement is correct.” I checked each design, and everything appeared to be perfectly aligned. Yet, despite nothing needing correction, I was forced to re-upload every design, description, price, and product detail manually. This has been an incredibly tedious and time-consuming process, especially for those of us with larger catalogs. Adding to the frustration, customer support is nonexistent. I’ve been calling their customer service all day, multiple times, during their stated hours, and no one answers. Relying solely on email to address urgent issues—like needing to cancel or adjust a product—is impractical and frustrating. Clear communication and accessible support are vital for a business-critical app like this, and Spread Connect has completely failed in that regard. This experience has been nothing short of a nightmare. The lack of consideration for users’ time, the disruption to my store, and the absence of responsive support have made this app unusable. I cannot recommend Spread Connect to anyone looking for a reliable print-on-demand service on Shopify. Stay far away unless you want to risk hours of lost productivity and unresolved issues.