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Customer reviews: SplitOrder

<h3>What Merchants Think</h3> <p>Overall, merchants have a positive view of the "SplitOrder" app, which is perceived as a crucial tool for managing order fulfillments across different criteria. Many users appreciate its effectiveness in solving unique order splitting challenges, particularly in scenarios involving multiple SKUs, locations, or combining pre-orders and immediate deliveries. Despite some criticisms, the app is widely praised for its utility and ability to streamline operations, saving time and labor for businesses using Shopify.</p> <h3>Key Strengths</h3> <ul> <li>Effectively splits orders based on various criteria, such as SKU, location, and fulfilment needs.</li> <li>Offers significant savings on shipping costs and reduces transit time.</li> <li>Highly responsive and helpful customer support.</li> <li>Simplifies complex order management, especially for stores with multiple warehouses or fulfillment needs.</li> <li>Allows seamless integration with platforms like ShipStation.</li> <li>Provides a simple setup process, with intuitive settings and reliable performance.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Pricing structure can be expensive, especially for businesses with moderate order volumes.</li> <li>Issues with order accuracy and sales reports when integrated with Shopify, causing technical problems.</li> <li>Instances of slow response from customer support in resolving technical issues.</li> </ul> <h3>Final Thoughts</h3> <p>"SplitOrder" is a valuable tool for Shopify merchants needing to split orders for more efficient fulfillment. While there are some concerns regarding pricing and technical issues, the app largely succeeds in enhancing operational efficiency and reducing manual labor. Its strong support and ability to integrate well with other platforms make it a recommended choice for businesses looking to optimize their fulfillment processes.</p>

Reviews (31)

Overall rating
4.2

What Merchants Think

Overall, merchants have a positive view of the "SplitOrder" app, which is perceived as a crucial tool for managing order fulfillments across different criteria. Many users appreciate its effectiveness in solving unique order splitting challenges, particularly in scenarios involving multiple SKUs, locations, or combining pre-orders and immediate deliveries. Despite some criticisms, the app is widely praised for its utility and ability to streamline operations, saving time and labor for businesses using Shopify.

Key Strengths

  • Effectively splits orders based on various criteria, such as SKU, location, and fulfilment needs.
  • Offers significant savings on shipping costs and reduces transit time.
  • Highly responsive and helpful customer support.
  • Simplifies complex order management, especially for stores with multiple warehouses or fulfillment needs.
  • Allows seamless integration with platforms like ShipStation.
  • Provides a simple setup process, with intuitive settings and reliable performance.

Common Concerns

  • Pricing structure can be expensive, especially for businesses with moderate order volumes.
  • Issues with order accuracy and sales reports when integrated with Shopify, causing technical problems.
  • Instances of slow response from customer support in resolving technical issues.

Final Thoughts

"SplitOrder" is a valuable tool for Shopify merchants needing to split orders for more efficient fulfillment. While there are some concerns regarding pricing and technical issues, the app largely succeeds in enhancing operational efficiency and reducing manual labor. Its strong support and ability to integrate well with other platforms make it a recommended choice for businesses looking to optimize their fulfillment processes.

Veldskoen Shoes USA

Mar 08, 2025  on Shopify

App worked great for our needs. We needed to split orders based on Location (two different countries) and it worked seamlessly and perfectly. The developer is very quick in replying to emails when support is needed. I recommend this app.

LIVLY B2B

Sep 03, 2024  on Shopify

We have different currencies and on split orders it doesnt keep the fixed prices. We cant use this app at all.

Garden Answer

May 16, 2024  on Shopify

Our experience with this app was extremely pleasant. We need to use this app to help separate some of our orders that included some pre-ordered products.

Like Air

Feb 20, 2024  on Shopify

SplitOrder is fantastic! It is the ONLY solution that was able to allow us to split orders into separate fulfillments and allowed us to purchase/print multiple labels for orders with two or more items. The fact that this isn't native Shopify functionality is shocking. Shopify needs to buy SplitOrder and make this part of the native experience. The customer support team is very responsive and helped us transition from purchasing labels through Shopify to ShipStation. I can't recommend SplitOrder enough!

Andover Audio

Feb 12, 2024  on Shopify

With multiple warehouse locations in the country, the SplitOrder app has made allocating items to a specific fulfillment warehouse easy. I love how this app allows you to split orders by product SKU, location, etc, or a combination of each feature. With this app, we're no longer limited to just one fulfillment location with all of our inventory. It reduces your shipping cost significantly and transit time to your customers.

Hudson Valley Seed Company

Feb 12, 2024  on Shopify

This is the best app! Accurately splits orders based on various criteria. Easy to set up and the absolute best support of any app we use in our Shopify store. This app has saved us tons of labor and increased our efficiency ten-fold.

Senkels

Feb 12, 2024  on Shopify

The app itself is great but the pricing is out of this world. We pay 49$ plan because we need about 150-200 orders split per month (at most.) Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.

fluwelcom

Jan 12, 2024  on Shopify

I would like to say that SplitOrder was the only app that could help us solve our use case and namely to split combined orders when immediate delivery + pre-order articles were bought together. We appreciate all the support we have got from Jesse, it made the setup so easy to grasp and ultimately, solve our problem. Thank you, we highly recommend your app!

Maltashopper.com

Dec 22, 2023  on Shopify

This app was extremely promising. Then we started noticing that the orders that it touched started having mathematical problems. We also noticed that the sales figures that Shopify would report (when there were split orders) were completely wrong. Shopify support nailed the issue down to the app. We reached out to their support multiple times over two weeks without a single reply. Stay clear.

SugarMuses® MidnightMuses™

Nov 21, 2023  on Shopify

We have a subscription service which customers purchase multiple boxes in one order that need to be split. Since Shopify doesn't have the option to split items in an order, we came across this app and it has been a huge help. Customer support is great as they helped to set up a service that would work for our business. Thanks!

Shibumi Shade

Oct 25, 2023  on Shopify

SplitOrder does everything it claims to do -- splits orders based on any criteria you provide. Being able to split directly within ShipStation is a huge bonus. This has been a major time-saver for us. The support is incredible as well. Buy with confidence.

PromGirl.com

Oct 24, 2023  on Shopify

SplitOrder app is exactly what we needed. It's a pretty simple app with easy settings. We started doing splits manually at first to get familiar with the app and address any questions before we set everything to be automated. They were very responsive to our emails and we worked through any issues. We are now using the automated feature and it's been smooth sailing.

Babykare

Jul 05, 2023  on Shopify

We have done a lot of back & forth with the app Dev to perfectly fit our needs. Now it works like a charm and is part of our daily business routine. Thanks a lot!

PROUD SOURCE WATER

Nov 18, 2022  on Shopify

This app provided the solution we needed to split shipments in Shipstation so that each shipment only contained one SKU, saving our fulfillment team time from having to split shipments manually. Their support team was also very helpful with getting this setup properly!

Forged Flare®

Nov 17, 2022  on Shopify

This app installed an issue I was experiencing with taking pre-orders. The app performs amazingly well for my needs and the team has been super quick to answer any questions. Definitely recommend!

Droplette Inc.

Jul 28, 2022  on Shopify

We use this app to split orders for fulfillment. The app works great for our needs. The team was so quick to respond and enable functionality into the app that would optimize our use case. Really appreciate the quick response and flexibility! Using this app will save us a lot of time and manual effort.

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