Reviews: SparkLayer B2B & Wholesale

Customer reviews: SparkLayer B2B & Wholesale

Reviews (252)

Overall rating

4.8

5

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What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

Comprehensive B2B and wholesale features on a budget.
Easy integration with Shopify and other systems.
Outstanding customer service and support team responsiveness.
Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
Highly customizable and flexible for various business needs.

Common Concerns

Technical glitches that occasionally require expert attention.
Support availability challenges due to time zone differences.
Some features under development; occasionally lacking immediate solutions.
Complexity in setup and navigation for non-technical users.
Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

DHOME

Mar 22, 2024 on Shopify

So far, Sparklayer really delivers! I'm extremely pleased with how responsive / knowledgeable the UK customer service is (thanks Ben!). We're still in test mode, but all the features work: the wholesale checkout is robust, customer groups and price lists work as intended. The only thing I'm unable to do is assigning different terms for the same customer group (e.g., I cannot differentiate between preorders and in stock items to let people check out with an invoice if they're on credit card terms - it's a problem for backorders as people don't want to pay in advance for a product that might be shipping in a month). But overall, I highly recommend.

BOLERO

Mar 20, 2024 on Shopify

We switched to Shopify some weeks ago and the biggest headache was a functional B2B solution. We already tested 3 Apps, but none of them worked really well. With SparkLayer everything works really good, it looks good, the service is fast and really competent. Just after only few hours I was able to start with the B2B solution, especially because of the fast customer service. Great job! I am thrilled about the app and the customer service

Spazazz

Mar 20, 2024 on Shopify

customer service is quick and easy to work with. So many more features than other wholesale apps I have used.

Pluscare Medical LLC

Mar 20, 2024 on Shopify

This app is fantastic! It integrates seamlessly with our store and operates flawlessly. The support team is always helpful and professional, promptly addressing my needs with patience.

Murano Homes

Mar 19, 2024 on Shopify

The best B2B app for Shopify. So flexible, and....the support is outstanding.

Anza Textile Company

Jan 28, 2024 on Shopify

Normally I dont write reviews, that is not in my style. These guys do deserve to have a good feedback. I highly recommend. I hope that they continue like that :) Keep up the good work.

Dutchie

Jan 18, 2024 on Shopify

For our webshop we needed several B2B functions. SparkLayer offers these functions in 1 package, which is very convenient. SparkLayer also has great customer service, the team offers quick support with questions and customizations on our webshop. Definitely recommend SparkLayer for B2B webshops.

Union Nature Aroma-Phyto

Jan 16, 2024 on Shopify

BEST APP EVER!! This B2B solution that integrates with Shopify is everything we needed and works extremely well. The Support team are excellent; truly knowledgeable, dedicated, very reachable, and above-all, they went over-and-above to help us fix issues before we went live! We have standard Shopify store which integrates with our SAGE300 ERP system and are now able to service all of our B2B customers. I am truly impressed with the APP and even more so with the Support! Definitely recommend this app and company!! Linda