Souvely: Returns and Exchanges

Develop by Souvely

$29-$79

/ Month

Free plan available

About Souvely: Returns and Exchanges

Launched Oct 28, 2026

Built by Souvely

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Introduction Video

Description

Manage returns in a customer portal. Offer exchanges and store credit to retain revenue.

Souvely gives shoppers a returns portal and merchants a workflow inside Shopify. Customers select items, submit reasons and photos, and request refunds, exchanges, or store credit. Merchants review requests and process returns using configurable eligibility rules. Offer same-product or Shop Now exchanges, customize your portal, and track retained revenue.

Customer returns portal with order lookup, reasons, photos, and status tracking
Offer refunds, store credit, variant exchanges, and Shop Now product exchanges
Set return windows, final-sale rules, photo requirements, and allowed resolution
Review, approve, receive, and process return requests inside Shopify
Track refunds and revenue retained through exchanges and store credit