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Customer reviews: SourcinBox‑Dropshipping Agent

Develop by Pandaria

Reviews (82)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with the "SourcinBox‑Dropshipping Agent" app, with many highlighting the efficiency and reliability of their dedicated sourcing agents. The app is praised for its user-friendly interface, responsiveness, and the added convenience of having personal account managers who assist with sourcing and fulfillment tasks. Many customers appreciate the proactive and attentive service, making the platform a preferred choice over competitors.

Key Strengths

  • Dedicated and responsive agents offering personalized support.
  • Efficient product sourcing and management processes.
  • Strong communication, often via direct contact methods like WhatsApp.
  • Competitive pricing compared to other platforms like AliExpress.
  • User-friendly and easy-to-navigate interface.

Common Concerns

  • Occasional issues with product and variant linking.
  • Some reports of dissatisfaction with quality checks and shipping times.
  • Concerns over resolution of disputes and returns handling.
  • Perception that the service can be more expensive compared to direct suppliers.

Final Thoughts

Overall, "SourcinBox‑Dropshipping Agent" receives positive feedback from users who appreciate the tailored support and reliability of the app. It stands out for its effective customer service and competitive pricing. While there are some areas for improvement, mainly related to quality assurance and dispute handling, the app is largely seen as a valuable tool for streamlining dropshipping operations.

Axenia

May 16, 2024  on Shopify

Der Kundenservice und die Kommunikation sind sehr gut und einfach per Whatsapp, bei einem Produkt mit verschiedenen Varianten mussten wir jedoch etwa 3fach nachhaken, bis alle Varianten korrekt verknüpft waren. Ansonsten sehr freundlicher und hilfsbereiter Umgang und die Wartezeiten für Antworten entsprechen dem Arbeitswochenstandart. Bis jetzt konnte alles gesourced werden, was wir angefragt hatten. Grundsätzlich also zufriedenstellend und weiterzuempfehlen. Vielen Dank

Pashè

May 16, 2024  on Shopify

Highly recommend SourcingBox! Rosalie is my favorite person in the whole world. She is incredibly helpful and always makes the process so simple. Would highly recommend!

Harvey Coffee Company

May 13, 2024  on Shopify

I've had a great experience with SourcinBox and have made several orders with them over the past year. Their costs are great and they've always have been able to source the products I'm looking for. I'm currently working with Stella and she is responsive, knowledgeable, and pleasant to work with. I plan to continue working with SourcinBox for future orders.

Nice2cuuu.b.shop

May 11, 2024  on Shopify

In my experience, they provide better customer service compared to other agents. If I need to find something, I can simply message my agent and she will quickly find exactly what I need.

Glova UK

Jan 16, 2024  on Shopify

They never do quality checks (This is most important thing as some Chinese suppliers scams people with fake product pictures, they need to check parcel before shipping, they never open the package!!!), shippinng takes longer time compared with other agencies.They won't cover anything if they did something wrong. My customer started dispute as she received piece of cloth instead dresss! DO NOT PAY them, I've called my bank and started dispute proccess against them. --------- Update to their Reply You guys, didn't provided return details until PayPal force you to provide return address details. (after 1 month). Also you have to cover the return shipping cost as it's your FAULT! Your customer support laughed at me when I send actual picture of dress. Dress completely see through and nothing as pictured. If you had opened the box, you would have seen that the product does not actually look like the photo. I am an experienced dropshipper enough to know that all this can happen and that some suppliers in China are fraudsters. That's why I asked you for photos of the product before sending it because I knew it! You didn't send a picture or check the package contents. Definitely do not fall into their trap. They do not cover their own mistakes as stated in their policy! or they drag you around until they solve the problems. I had to give my customer a FULL refund! (Because she filed a case through PayPal!) You will definitely lose money, stay away from them! There are other agencies like SUP dropshipping, Eprolo they got better customer service.

Teetopia

Nov 23, 2023  on Shopify

Sourcinbox is a great platform for e-commerce users to look for what they will sell in shopify. The user-friendly interface makes it easy to import and manage products from multiple suppliers and seamlessly integrate with your existing online store. Rosaline from their team is also helpful and always answer our requests really fast. Definitely recommend this!!

AstroAmbience

Nov 19, 2023  on Shopify

sourcinbox is really good to work with. the prices are comparable low. One thing to mention is that they sourced every product we sent them. ( Which wasnt the case when we worked with others. Fullfilling is absolutely easy. Working with our personal agent (Stella) was always a pleasure. Very friendly with good connections. She always did the tasks to our full satisfaction. We definitely would recommend working with sourcinbox.

Run Comfort

Nov 17, 2023  on Shopify

I've been using the services of SourcInbox for a couple of months now. They are very responsive and the delivery times are very accurate to what they suggest. Great service and integration for sales.

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