Snoooz helps merchants manage their customer support inbox by automatically drafting and sending replies to emails using real Shopify data. When customers ask about orders, shipping, returns, or account details, Snoooz retrieves the relevant information and generates accurate, ready-to-send responses. Merchants can review, or send replies directly from their inbox, or let Snoooz handle common inquiries automatically. Snoooz also categorizes incoming emails and prioritizes urgent requests

• Answer customer emails using order, shipping, and customer data
• Automatically draft replies to common customer inquiries
• Organize and categorize incoming customer support emails