Reviews: SMSGo: Abandoned Cart Recovery

Customer reviews: SMSGo: Abandoned Cart Recovery

Reviews (41)

Overall rating

4.6

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What Merchants Think

Merchants generally find the "SMSGo: Abandoned Cart Recovery" app to be useful for automating complex tasks such as abandoned cart recovery and order notifications. The app is praised for its intuitive interface and ability to boost conversion rates. However, opinions on customer service are mixed, with some users experiencing delays or lack of support.

Key Strengths

Simplifies complex processes into automated workflows
Increases conversion rates and revenue with minimal extra effort
Offers comprehensive SMS solutions, including marketing campaigns
Customizable features like branded URLs and sender IDs
Highly praised support by some users for prompt and helpful responses

Common Concerns

Delays in customer support response and lack of live chat
Confusing or automatic activation of SMS features without clear user consent
Inconsistent customer support experience ranging from excellent to non-responsive
Dependence on email for customer support which can be slow

Final Thoughts

The app "SMSGo: Abandoned Cart Recovery" is well-received for its functionality and potential to enhance ecommerce operations through SMS automation. While it successfully delivers on its core features, the customer support aspect seems to require improvement in responsiveness and consistency to fully meet user expectations. Overall, it is a powerful tool for SMS marketing and cart recovery for Shopify stores, provided that the support issues are addressed.

Glory Garden

Sep 19, 2024 on Shopify

I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you!

Aida Kobenhavn

Jul 02, 2024 on Shopify

Great app and 10/10 support. highly recommend for SMS marketing for all shopify stores.

The Zozo Shop

Oct 18, 2023 on Shopify

Great support, amazing functions! Don't sleep on this app!

Vindets

Sep 25, 2023 on Shopify

SMSGo helped me simplify what was something complex and full of uncertainties to a simple automated process. I love the app, customer support is also very helpful.

Clone Trooper Gear

Feb 22, 2023 on Shopify

Great app for abandoned checkout recovery. Useful for increasing your conversion percentage and bolting on more revenue with little to no extra work on your part.

Bucketbloom

Sep 20, 2021 on Shopify

When you have a question about anything, they are so helpfull, and answer so fast, when you contact them. Will recommend them.

Gift Your Imagination

Nov 04, 2020 on Shopify

wonderful app on entire shopify platform for providing comprehensive sms solution which includes abandon cart recovery, marketing campaigns and shipping notifications. simple interface, affordable pricing and features like custom branded url and sender id makes it the best in its class. Moreover the best part is the support, especially the man Arpit, you throw the problems at him and he has the solution for you. Very prompt response, understands the needs of customers and always available for help. Highly recommended!

KRYJER | KEEP IT ON | OFFICIAL STORE

Sep 03, 2020 on Shopify

It works great. Works like a charm amd great support..!! I loved the app and hope it keeps up its performance on my store.

Motolifestyle

Aug 04, 2020 on Shopify

Im happy with the app!! :) Improve my conversion rate, templates are easy to do/change, customers like the experience, i recommend this app!! Thanks :)