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Customer reviews: SMSGo: Abandoned Cart Recovery

Reviews (41)

Overall rating
4.6

What Merchants Think

Merchants generally find the "SMSGo: Abandoned Cart Recovery" app to be useful for automating complex tasks such as abandoned cart recovery and order notifications. The app is praised for its intuitive interface and ability to boost conversion rates. However, opinions on customer service are mixed, with some users experiencing delays or lack of support.

Key Strengths

  • Simplifies complex processes into automated workflows
  • Increases conversion rates and revenue with minimal extra effort
  • Offers comprehensive SMS solutions, including marketing campaigns
  • Customizable features like branded URLs and sender IDs
  • Highly praised support by some users for prompt and helpful responses

Common Concerns

  • Delays in customer support response and lack of live chat
  • Confusing or automatic activation of SMS features without clear user consent
  • Inconsistent customer support experience ranging from excellent to non-responsive
  • Dependence on email for customer support which can be slow

Final Thoughts

The app "SMSGo: Abandoned Cart Recovery" is well-received for its functionality and potential to enhance ecommerce operations through SMS automation. While it successfully delivers on its core features, the customer support aspect seems to require improvement in responsiveness and consistency to fully meet user expectations. Overall, it is a powerful tool for SMS marketing and cart recovery for Shopify stores, provided that the support issues are addressed.

Glory Garden

Sep 19, 2024  on Shopify

I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you!

Aida Kobenhavn

Jul 02, 2024  on Shopify

Great app and 10/10 support. highly recommend for SMS marketing for all shopify stores.

The Zozo Shop

Oct 18, 2023  on Shopify

Great support, amazing functions! Don't sleep on this app!

Vindets

Sep 25, 2023  on Shopify

SMSGo helped me simplify what was something complex and full of uncertainties to a simple automated process. I love the app, customer support is also very helpful.

Clone Trooper Gear

Feb 22, 2023  on Shopify

Great app for abandoned checkout recovery. Useful for increasing your conversion percentage and bolting on more revenue with little to no extra work on your part.

Ridgeline Tool | Imperial Blades Direct To You

Dec 24, 2021  on Shopify

I use Drip as my abandoned cart email tool and I have really solid results for conversions. Then I started to notice I was getting more and more people that would abandon, but I didn't have an email address....but I did have a phone number. That problem, lead me to this app. I am going to tell you right now, just get this app. It is that simple. If you need more details, read on. I downloaded the app, and had it up and running in less than 10 minutes--that did include my customization. I set it up with 2 text messages. The first text message goes out 10 minutes after a cart is abandoned and offers a 10% discount code (that I can track),. The second goes out 24-hours later and offers free shipping. In the two weeks that I have been using this, I have converted 5 orders for a grand total of $508 in FOUND MONEY. The app suggests that you turn off the email part, but I am comfortable using both Drip and this for my abandons.... Oh, and did I mention it is cheap? The cost for a text message is dirt cheap. I added $10 and think that will last me a good long time. If you are looking for a cart abandonment tool that can send text messages...this is it.

Bucketbloom

Sep 20, 2021  on Shopify

When you have a question about anything, they are so helpfull, and answer so fast, when you contact them. Will recommend them.

Gift Your Imagination

Nov 04, 2020  on Shopify

wonderful app on entire shopify platform for providing comprehensive sms solution which includes abandon cart recovery, marketing campaigns and shipping notifications. simple interface, affordable pricing and features like custom branded url and sender id makes it the best in its class. Moreover the best part is the support, especially the man Arpit, you throw the problems at him and he has the solution for you. Very prompt response, understands the needs of customers and always available for help. Highly recommended!

KRYJER | KEEP IT ON | OFFICIAL STORE

Sep 03, 2020  on Shopify

It works great. Works like a charm amd great support..!! I loved the app and hope it keeps up its performance on my store.

Motolifestyle

Aug 04, 2020  on Shopify

Im happy with the app!! :) Improve my conversion rate, templates are easy to do/change, customers like the experience, i recommend this app!! Thanks :)

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