What Merchants Think

Merchants generally find the "SMSGo: Abandoned Cart Recovery" app to be useful for automating complex tasks such as abandoned cart recovery and order notifications. The app is praised for its intuitive interface and ability to boost conversion rates. However, opinions on customer service are mixed, with some users experiencing delays or lack of support.

Key Strengths

• Simplifies complex processes into automated workflows
• Increases conversion rates and revenue with minimal extra effort
• Offers comprehensive SMS solutions, including marketing campaigns
• Customizable features like branded URLs and sender IDs
• Highly praised support by some users for prompt and helpful responses

Common Concerns

• Delays in customer support response and lack of live chat
• Confusing or automatic activation of SMS features without clear user consent
• Inconsistent customer support experience ranging from excellent to non-responsive
• Dependence on email for customer support which can be slow

Final Thoughts

The app "SMSGo: Abandoned Cart Recovery" is well-received for its functionality and potential to enhance ecommerce operations through SMS automation. While it successfully delivers on its core features, the customer support aspect seems to require improvement in responsiveness and consistency to fully meet user expectations. Overall, it is a powerful tool for SMS marketing and cart recovery for Shopify stores, provided that the support issues are addressed.