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Customer reviews: Smartreply AI Customer Service

Develop by Shopify

Reviews (21)

Overall rating
5

What Merchants Think

Overall, merchants are highly impressed with "Smartreply | Social Media AI." The app is frequently described as revolutionary, transforming customer support by automation and reducing response times significantly. Many users emphasize its role in boosting sales, engagement, and customer satisfaction, especially helpful for solo entrepreneurs and small businesses.

Key Strengths

  • Automation of responses and instant engagement.
  • Seamless integration and easy setup with existing systems like Shopify.
  • Reduction in support workload and fast response times.
  • Boosts sales through personalized recommendations and increased engagement.
  • Customizes responses using FAQs, providing a personal touch without human input.
  • Significant ROI by saving time and increasing sales.
  • Includes features like negative comment hiding and targeted promotions automations.

Common Concerns

  • Rare issues with disputed charges for some users.
  • Allegations made in a couple of reviews about fake reviews.

Final Thoughts

"Smartreply | Social Media AI" is regarded as a game-changer for businesses looking to streamline customer interactions on social media platforms. While it encounters minor concerns, its comprehensive automation and customization capabilities provide significant advantages in boosting efficiency and enhancing customer experiences. Overall, it comes highly recommended for those looking to enhance social media management and support systems.

Psychic Samira

Jan 09, 2026  on Shopify

This app is very easy to use, and configuring the rules and instructions to work with the system is straightforward. Compared to other apps we’ve tried, this one is much easier to navigate and truly user-friendly. I also had a call with one of their guys, and he thoroughly walked me through everything I needed to know to get started. The onboarding experience was smooth and very helpful. Highly recommended!

Maneup

Dec 03, 2025  on Shopify

Smart reply is now one of the most essential tools we use. Not only does it save hundreds of labor hours, but it actually increases the success of our meta ads through better engagement and fast response time. Great tool and great guys over at smart reply.

Lunarie Skin

Aug 31, 2025  on Shopify

It definitely replies to your emails! Which is what i was looking for, but it was also making arrangements to meet with "marketers" on whatsapp. I haven't had the chance to fully train it to my brand yet, so here's to a second install. Only thing that sucks is that I no longer have a free trial since I uninstalled it the first or 2nd day of having it and waiting so long to give it another try.

Wish Wirl

Nov 12, 2024  on Shopify

Say goodbye to support overwhelm! SmartReply's AI-driven responses help you stay on top of customer queries while boosting satisfaction and efficiency. Ideal for busy business owners!

Quill Trends

Nov 12, 2024  on Shopify

SmartReply has elevated my social media game! Automated responses, hidden negative comments, and targeted promotions = winning formula.

Peak Picks

Nov 11, 2024  on Shopify

Save time, delight customers, and focus on what matters with SmartReply! Let AI handle repetitive questions so you can drive your business forward. Perfect for entrepreneurs and small teams!

Flick Goods

Nov 10, 2024  on Shopify

SmartReply's social media automation saves time, boosts sales, and enhances customer experience. Highly recommended!

Edge Mart

Nov 08, 2024  on Shopify

Maximize engagement, minimize hassle! SmartReply streamlines social media management, boosting sales and brand growth.

Junction Hub

Nov 07, 2024  on Shopify

SmartReply is a social media powerhouse! Automates comments, hides negativity, and drives sales through personalized recommendations and discounts.

Zoom Zone

Nov 06, 2024  on Shopify

SmartReply has been a lifesaver! Automated support has freed up my time to focus on growing my business.

Exclusive Brandz

Nov 04, 2024  on Shopify

Game-changer! SmartReply's AI-driven support has reduced my response time by 80%. My customers love the instant responses!

Trend Craze

Nov 03, 2024  on Shopify

Smartreply automation has made customer support a breeze! Now I have more time to innovate and push my business to new heights.

Brand Sphere

Nov 01, 2024  on Shopify

SmartReply's precision and care have elevated my customer experience. Highly recommend for entrepreneurs!

Nova Nest

Oct 30, 2024  on Shopify

Ditch the support headache with SmartReply! This AI-powered solution streamlines responses, reduces workload, and boosts customer satisfaction. Essential for any solo business owner!

Brand Flare

Oct 29, 2024  on Shopify

From solo entrepreneur to support rockstar - SmartReply made it possible! Automated responses, happy customers, and more free time. This AI tool is pure magic!

Jewel Jazzy

Oct 29, 2024  on Shopify

No more late-night response marathons! SmartReply's AI-driven support took over, and now I focus on growing my business. Customers praise the prompt, personalized help - win-win!

Shop Stir

Oct 28, 2024  on Shopify

SmartReply's customization options amazed me! Easy integration with my existing system, and the AI learns from my FAQs. Customers love the instant, relevant responses - 5 stars!

Ever Trends

Oct 27, 2024  on Shopify

SmartReply is my new support superhero! Automated responses, reduced workload, and thrilled customers - what more could I ask? Affordable, efficient, and brilliant!

Nova deals

Oct 27, 2024  on Shopify

SmartReply revolutionized my customer support! As a small business owner, I was drowning in responses. This AI tool took over, and now customer rave about prompt, personalized help. A game-changer!

Up Trendz

Oct 26, 2024  on Shopify

SmartReply paid for itself in the first week! Reduced support time, increased customer satisfaction, and more sales - the ROI is incredible. A smart investment!

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