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Customer reviews: SKUGen

Develop by WebShopAssist

Reviews (69)

Overall rating
4

What Merchants Think

Overall, merchants have a mixed opinion about "SKUGen." Many users praise the app for its ease of use, reliability, and the high-quality support provided by Bogdan and the customer service team. They find the app essential for their operations, especially for generating SKUs and printing labels. However, some customers have experienced significant challenges, particularly with billing issues and customer service responsiveness. These conflicts have led to frustrations and concerns about the app's transparency and overall functionality.

Key Strengths

  • User-friendly interface and intuitive design
  • Effective SKU and label generation features
  • Highly customizable options to meet specific business needs
  • Competitive pricing with valuable advanced features
  • Detailed documentation and instruction clarity
  • Responsive and professional customer support

Common Concerns

  • Billing discrepancies and charges on free plans
  • Issues with transparency in plan and billing changes
  • Occasional poor customer service experiences and delayed responses
  • Subpar and non-intuitive barcode generation
  • Concerns over app's functionality being less than competitors

Final Thoughts

SKUGen delivers a robust solution for SKU and label management, earning high marks for its user-friendly interface and reliable support for many users. However, it is undercut by consistent billing concerns and dissatisfaction with customer service for some merchants. While it serves as a critical tool for many businesses, prospective users should be cautious of possible billing and communication issues. As such, SKUGen is effective but may require attentiveness to service details to ensure a smooth experience.

Mr. Scientific

Jan 23, 2025  on Shopify

Bogden has been super helpful in answering all of my questions. He has worded the communication in a way that makes setup a breeze! In his communications he provided screenshots and itemized instructions to make the process easy to digest. I pay for the Premium account because I am utilizing the advanced SKU automation features. It also has a built in label template and label printer so I was able to consolidate my apps into one SKU & Print app. It is well worth the price. I highly recommend this app.

CréaRomans

Jan 20, 2025  on Shopify

J'utilise cette appli depuis des années, elle est top et le service clients aussi !

Level Stores

Dec 13, 2024  on Shopify

The price is the lowest I have ever found, and the functions are very customizable!

Sapatos

Nov 20, 2024  on Shopify

This app is one of the most important apps we are using. The way we operate would not work without this app. We use it for auto generating SKU's (we have more than 25.000 SKU's) and we use it for printing labels on product that are missing labels. The app is VERY stable and we have used in many years. The support is excellent as well. We have only needed support a few times and they have solved it extremely fast! 5 of 5 stars without a doubt!

The Golf Factory

Nov 07, 2024  on Shopify

Excellent service great customer support. App works perfectly with 11000+ products

Diamond Painting Shoppe

Sep 29, 2024  on Shopify

We've been using this app for several months, and it's been excellent! The interface is user-friendly, and when I reached out to customer service, the response was prompt and efficient. A special shoutout to Bogdan, who was incredibly helpful throughout the process. Fantastic support overall, and the app perfectly meets our needs. Highly recommend!

vintageandkickz

Sep 12, 2024  on Shopify

Ich bin sehr zufrieden mit dem Support und den Feautures. Danke für die tolle App.

NEVERGIVEUP

Jul 03, 2024  on Shopify

I love it

Dekor London

May 20, 2024  on Shopify

We have been using this app for several months now - it's really helpful and good options to customise to how you need things set up for your specific store. We have just had a particular need that the app did not provide but they said they could add an extra feature for us. It was done in the timescales they promised. All working as it should. Great support, thank you!

JR Shoes

Apr 01, 2024  on Shopify

Excellent app, easy to use. We received a very quick and efficient response when we contacted customer service.

Mile High Vinyl

Feb 03, 2024  on Shopify

A great app, with informative staff who work with you to get the most out of it. Customer service is undoubtedly their top priority, which goes a long way. Highly recommend.

der gute Heinrich

Jan 26, 2024  on Shopify

Hallo! Könnte der Support endlich mal antworten! UPDATE: Support hat uns endlich erreicht. Nun muss es nur mehr klappen, dann sind wir wieder vollauf zufrieden. Danke. Update 26.1.23: Support hat nun alles geklärt und die Artikelnummern sind wieder da. Alles schnell und toll geklappt. Vielen Dank!

eAzur Ro

Dec 24, 2023  on Shopify

This is a great app! It solved all our SKU & barcode generation extremely fast and easy. We were able to use it to customize for the printing labels formats we needed. It is very intuitive to use and has a lot of customization that assures compatibility with any type of printer and paper format. Also, the documentation is detailed and very clear. Very good and professional customer support, with fast reaction, reliable for long term usage. Highly recommended!

Stories Flooring

Dec 07, 2023  on Shopify

Bogdan was really helpful in helping us set up a custom template to generate our SKUs. This app does exactly what we need. Highly recommend. Will - Stories Flooring

Metallic Art

Dec 07, 2023  on Shopify

It's such a great app! Simple to use and does exactly what I need it to do without any unnecessary hassle. 100% recommended! Customer service is top notch and always willing to help out.

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