Simpu

Develop by Shopify

Free App

Customer support, market segmentation app

Platform integration

Shared inbox

Team collaboration

Omnichannel inbox

About Simpu

Launched Aug 20, 2021

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Simpu is a customer experience platform that provides easy messaging and essential business tools — all in one place. Merchants are able to streamline all touch-points (Emails, SMS, WhatsApp, Twitter DMs, Instagram DMs) into one omnichannel inbox. 1. Chat with customers and clients across any platform. 2. Bring your support emails along too. Run a shared Inbox with your team. 3. Connect WhatsApp, SMS, Twitter, Messenger into Inbox. 4. Manage all team conversations in one flexible...

Pros

Centralizes all customer touch-points from multiple platforms (Emails, SMS, WhatsApp, Twitter DMs, Instagram DMs) into one omnichannel inbox
Allows communication with customers and clients across various platforms
Enables shared inbox functionality which improves team collaboration on support emails
Supports integration of popular communication tools like WhatsApp, SMS, Twitter, and Messenger
Efficiently manages team conversations in one flexible environment
Enhances customer support experience by providing easy messaging and essential business tools in a single platform

Cons

Lacks detailed insights into advanced features and customization options
Could potentially face integration issues with some communication platforms
The learning curve for new users and teams might be steep
Limited information available about data security and privacy measures
Might be expensive for small businesses or startups depending on pricing structure