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Simpu

Develop by Shopify
Free App

Customer support, market segmentation app

Platform integration
Shared inbox
Team collaboration
Omnichannel inbox

About Simpu

Launched Aug 20, 2021

Categories

Built by Shopify

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Description

Simpu is a customer experience platform that provides easy messaging and essential business tools — all in one place. Merchants are able to streamline all touch-points (Emails, SMS, WhatsApp, Twitter DMs, Instagram DMs) into one omnichannel inbox. 1. Chat with customers and clients across any platform. 2. Bring your support emails along too. Run a shared Inbox with your team. 3. Connect WhatsApp, SMS, Twitter, Messenger into Inbox. 4. Manage all team conversations in one flexible...

Simpu is a customer experience platform that provides easy messaging and essential business tools — all in one place. Merchants are able to streamline all touch-points (Emails, SMS, WhatsApp, Twitter DMs, Instagram DMs) into one omnichannel inbox. 1. Chat with customers and clients across any platform. 2. Bring your support emails along too. Run a shared Inbox with your team. 3. Connect WhatsApp, SMS, Twitter, Messenger into Inbox. 4. Manage all team conversations in one flexible... more

Pros

  • Centralizes all customer touch-points from multiple platforms (Emails, SMS, WhatsApp, Twitter DMs, Instagram DMs) into one omnichannel inbox
  • Allows communication with customers and clients across various platforms
  • Enables shared inbox functionality which improves team collaboration on support emails
  • Supports integration of popular communication tools like WhatsApp, SMS, Twitter, and Messenger
  • Efficiently manages team conversations in one flexible environment
  • Enhances customer support experience by providing easy messaging and essential business tools in a single platform

Cons

  • Lacks detailed insights into advanced features and customization options
  • Could potentially face integration issues with some communication platforms
  • The learning curve for new users and teams might be steep
  • Limited information available about data security and privacy measures
  • Might be expensive for small businesses or startups depending on pricing structure

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