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Customer reviews: SubZero Subscriptions App

Develop by SubZero

Reviews (16)

Overall rating
3.9

What Merchants Think

Overall, merchants are impressed with "Subscription Herder" for its user-friendly interface and exceptional customer support. Many highlight the simple installation process and flexibility in managing various subscription options. The support team, especially individuals like Steve and Russell, receives consistent praise for their quick and helpful responses, often going above and beyond to assist customers.

Key Strengths

  • Exceptional customer support, responsive and helpful.
  • Easy installation and intuitive interface.
  • Flexible subscription management features, including product swaps and customizable purchase options.
  • Ability to handle different active tags per subscription.
  • Flat rate pricing, avoiding percentage fees on sales.

Common Concerns

  • Lack of feature to view the total number of shipments for a given month.
  • Initial setup may require assistance, especially for custom themes.
  • Some basic features still in development or requested by users.

Final Thoughts

"Subscription Herder" is well-received for its powerful yet simple subscription management capabilities and outstanding customer support. While there are minor areas for improvement and feature requests, merchants appreciate the app's reliability and flexibility. The collaborative nature of the developers, who are open to feedback and continually improve the app, suggests that it is likely to grow into a leading tool in its category.

Nano Soma UK

Aug 11, 2025  on Shopify

Absolutely abismal !! After being a customer for years, the service has severely deteriorated. Incredibly poor support... many emails sent over months.. Occasional responses that are never followed up on or seen through, and the issue is never resolved. They have also just doubled our monthly fee with no notice whatsoever! BE WARNED... these guys cannot be trusted. Needless to say, in the process of finding another provider

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