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Customer reviews: Subscription Herder

Develop by AMPIRE

Reviews (20)

Overall rating
4.8

What Merchants Think

Overall, merchants are impressed with "Subscription Herder" for its user-friendly interface and exceptional customer support. Many highlight the simple installation process and flexibility in managing various subscription options. The support team, especially individuals like Steve and Russell, receives consistent praise for their quick and helpful responses, often going above and beyond to assist customers.

Key Strengths

  • Exceptional customer support, responsive and helpful.
  • Easy installation and intuitive interface.
  • Flexible subscription management features, including product swaps and customizable purchase options.
  • Ability to handle different active tags per subscription.
  • Flat rate pricing, avoiding percentage fees on sales.

Common Concerns

  • Lack of feature to view the total number of shipments for a given month.
  • Initial setup may require assistance, especially for custom themes.
  • Some basic features still in development or requested by users.

Final Thoughts

"Subscription Herder" is well-received for its powerful yet simple subscription management capabilities and outstanding customer support. While there are minor areas for improvement and feature requests, merchants appreciate the app's reliability and flexibility. The collaborative nature of the developers, who are open to feedback and continually improve the app, suggests that it is likely to grow into a leading tool in its category.

U.S. Shilajit

Jan 30, 2025  on Shopify

I would recommend Subscrption Herder solely from customer service from Steve. He went above and beyond and I really appreciated it.

My Store

Jan 26, 2025  on Shopify

Easy to install and use. The team provides excellent support, including detailed guidance. Features like subscription management, product swaps, and customizable purchase options work seamlessly and add great value. Highly recommended!

National Mustard Museum

Mar 11, 2024  on Shopify

I recommend this app, but there are some basic features the app does not offer. For example, there is currently no easy way to see the total number of shipments set to go out in a given month. My business keeps track of how many boxes we need to pack each month with hand-made spreadsheets of customers set to receive shipments that month. The developers seem helpful and open to suggestions, so I'm hoping our feature requests will be added to the app soon! Overall, we are satisfied with the capabilities of the app as it stands.

Granite State Waste

Sep 25, 2023  on Shopify

THE SUPPORT FOR THIS APP IS AWESOME! They are quick to respond and help me with any issues I've had, even when they are specific to my business. I really couldn't be happier with the quality of their support. It's top notch. This app is great for managing subscriptions and recurring payments. I'm actually using it for a monthly service instead of a product and I was able to easily edit the wording so it makes sense to the customer.

Vesper

Jul 01, 2023  on Shopify

Fantastic app - it's easy and intuitive. Russell and the crew behind the app also offer great support. They respond to emails almost immediately and they are very keen to helping you solve your business' needs. I have nothing but good things to say about this app. It basically offers any form of subscription option you might need.

Rad & Happy

May 02, 2023  on Shopify

Russell responded to all my questions with helpful info and feedback. They also built this app a lot smarter than other subscription apps. Tagging, for example, is per subscription. So unlike other apps where any active subscriber will have the same active tag, this app can handle different active tags for different subscriptions. It's easy to use and the price is not bad.

TAPP Water (Malta) Ltd

Aug 23, 2022  on Shopify

Very happy with Simple Subscriptions. Works well straight away, easy install, easy to configure and great support from the team when required. I used this for subscriptions and lately have used the product swops feature which is very useful indeed and easy to implement. Also now learned to edit the purchase options box better and appreciate the functionality of this. Well done and thank you for this app.

Journals For Life

Nov 08, 2021  on Shopify

I tried out other subscription apps. I really justed wanted something simple yet powerful. I also wanted to pay a flat rate for the app that integrated with my payment options and not also have to pay a % of my sales. This app was perfect. Very easy to set up. I made a couple initial errors, but the team was responsive in showing me how to properly get everything set up. They even went as far as to set up a phone call to help me get everything straight. All of my questions were answered and I was up and running fast and it does exactly what I need.

Paddock Saddlery

Jul 07, 2021  on Shopify

Simplicity is a thing of beauty. Simple Subscriptions is a bare bones but fully functional app to offer re-occurring shipments to your customers without breaking the bank. We have a custom theme and were unable to complete the install on our own, but the support staff was able to make the necessary adjustments for us to deploy our subscription plans in a matter of days. The subscription orders are created automatically and feed into our order processing system for hands-free order flow. I was a little leery of trying such a new to market app, but was quickly confident with how knowledgeable and attentive the support staff is to our needs. I also greatly appreciate how open they are to hearing our feature requests. I have to believe as more stores are on-boarded, that this app will quickly blossom into a top-row contender.

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