ShopSage ‑ AI Chat & Assist

Develop by Shopify

$5-$100

/ Month

Free plan available 14 Days Free Trial

Intelligent AI chat agent works 24/7 to capture more sales

Multi-language support

Customization options

Dashboard access

Product showcasing

Auto query response

Order searching

Human escalation alerts

Promotion teaching

Store policy teaching

About ShopSage ‑ AI Chat & Assist

Launched Jul 23, 2023

Built by Shopify

Address

400 S 4th St, Ste 410 PMB 373043, Minneapolis, MN, 55415-1419, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI chat support and product recommendations that you can toggle, notifications for human escalations

ShopSage's AI chatbot automatically answers queries, showcases products with hover modal, searches for orders, and politely bridges language barriers. The AI knows every detail about each product. Customize the look and feel, position the icon, and seamlessly integrate with other shop embeds. Notifications for every human escalation. Try ShopSage today!

AI instantly reflects every product update
Detects when human help is needed and alerts you
Dashboard to view, answer, and adjust AI responses
Choose how you get notified about new customer messages
Train AI with your promotions, policies, and store details

Pros

24/7 operation: The AI chat agent works around the clock to capture more sales
Intelligent responses: Automatically answers queries and showcases products through a hover modal
Order search capability: Can search for orders and provide updates
Language barrier mitigation: Politely bridges language barriers to assist a diverse customer base
Product knowledge: AI knows every detail about each product
Customization: Users can customize the look and feel, position the icon, and integrate seamlessly with other shop embeds
Human escalation: Notification system for human escalation, ensuring queries demanding human attention are addressed promptly
Dashboard: Free dashboard to view messages, with the premium plan allowing for direct customer communication
Promotion and policy updates: Merchants can teach the AI about ongoing promotions and store policies

Cons

Premium features: Some important features like direct customer interaction and message notifications require a premium plan
Learning curve: Merchants may need time to teach AI about store-specific promotions and policies
Initial setup: Customizing the look, feel, and integration with other shop embeds may require significant initial setup efforts

Top Helpful Reviews

TopFashionHQ

Aug 25, 2024 on Shopify

This is a great app. I really love how it seems like a real person & can help people with there customer service needs. This helps to free up my time to do other things for my business. You really never know you are not speaking to a real person.

Classy Walking Canes

Mar 07, 2024 on Shopify

This app was easy to install and I must say customer service from Yuki at ShopSage via Email was great. Had a few minor issues but they fixed each and everyone. We actually have customers using it every day. The nice thing about this app is that it is free! We upgraded to the $5 a month plan to gain access to all the benefits of the app. Overall, this app performs everything we were looking for. If you are looking to add Ai type Chat to your online store this app will work plus it is FREE.