Shopify Knowledge Base

Develop by Shopify

Free plan available

Track AI agent queries, customize FAQs, enhance store's unique representation.

Customize faqs

Track ai queries

Monitor inquiries

About Shopify Knowledge Base

Launched May 15, 2025

Built by Shopify

Address

Kippax Street, 46, Surry Hills, NSW, 2010, AU

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

View and customize the FAQs that AI shopping agents use to answer questions about your store.

AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.

View Shopify-generated FAQs based on your store's settings and policies.
Monitor buyer inquiries about your store.
Create custom FAQs to address a wider array of buyer questions.

Pros

Tracks AI agent queries providing insights on how often store's info is requested.
Allows customization of FAQs to ensure accurate brand representation.
Enhances store's unique representation by highlighting distinct business aspects.
Enables viewing of Shopify-generated FAQs based on store's settings and policies.
Monitors buyer inquiries to provide relevant answers.
Facilitates creation of custom FAQs to address a wider range of questions.

Cons

Lack of clarity on structuring custom FAQs as highlighted in user feedback.
Potential redundancy if FAQs need to be recreated from Shopify Inbox.

Top Helpful Reviews

Contrebande

Oct 11, 2025 on Shopify

It works but lacks too many features to be really useful. Some examples: translations are not supported, there is no API to manage FAQs, the stats don't show the origins of the requests (OpenAI, Google, Shop.app, etc.), if your store or products don't shop up where they're supposed to, there are no recommendations or diagnostics, etc. etc., etc.

Hunter Creek Crafts Quilling Supplies

Sep 30, 2025 on Shopify

The documentation is not very clear but this is NOT a FAQ or Knowledge base that you can display in your shop. It is used by AI chat agents to answer questions that customers ask. Which AI chat agents? Your guess is as good as mine. @shopify - please update the docs and faq for this app so that others don't need to waste their valuable time trying to find this info on the internet.

Detroit Riot Club

Jun 02, 2025 on Shopify

Can I add all the FAQ's I created for Shopify Inbox without having to create them over again this app?

Vitoria Cosméticos

May 30, 2025 on Shopify

Looks great, does what it says but one question, the pre-written sections start as "The store" followed by what we do or provide. How should we structure the other ones? Should we start with the same format or can we answer as we want as log as it is concise?