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Customer reviews: Shopicial ‑ Community Forum

Develop by app1pro

Reviews (37)

Overall rating
3.8

What Merchants Think

The "Shopicial ‑ Community Forum" app receives mixed feedback from merchants. While several users appreciate its wide range of functionalities, ease of setting up, and the value it offers for building online communities, significant concerns have been raised about customer support and technical issues that affect usability.

Key Strengths

  • Wide range of functionalities and features valued by users.
  • Easy setup process for building community forums.
  • Affordable pricing for the services offered.
  • Strong customization options, including access to API, webhooks, and custom scripts.
  • Good response time from app support, according to some users.

Common Concerns

  • Issues with posting images from Android devices.
  • Poor customer support response and follow-up for some users.
  • Bugs and technical issues post-purchase leading to frustrating experiences.
  • Difficulties faced by some users' members to access the site.

Final Thoughts

Overall, the "Shopicial ‑ Community Forum" app appears to have strong potential in enhancing online communities with its robust feature set and customization abilities. However, the effectiveness and user satisfaction are significantly marred by technical issues and inconsistent customer support responses. Prospective users should weigh the app's promising features against the recurring concerns to determine its suitability for their needs.

Bearback

Jul 31, 2024  on Shopify

After getting in touch with their support team I have been receiving quick responses and fixes to the various bugs I had encountered. So far, everything is going well and my members are starting to join the platform!

Beast Art

Apr 05, 2024  on Shopify

This app is really really amazing! I have never seen such a big service for such a little price. You get first of all access to a professional social forum but you also get access to the api and webhooks, which is giving you endless of opportunities. You have a sustom css and custom script section. In my case I could integrate a lot of things and even change the html structure with js. Support also answers really fast. I’m really impressed!

Fetish’r

Jul 25, 2021  on Shopify

I think shopicial is very well made and can bring a lot to a store. Building and maintaining a forum can be challenging and a lot of f work but this app really makes it easy. I read a few comments that support does not respond swiftly but I found that untrue, Chris actually responded to all my questions fast and was very helpful. I believe that Shopicial really should have a rating above 4 stars. We are still in the development stage but so far we are planning to keep and using it after we are live.

Streaky Mastering

Sep 18, 2020  on Shopify

Excellent App...if you are sick of Facebook groups this has the same but you own the content :) Support is also super quick...love it

Choice Slides

Aug 10, 2020  on Shopify

I absolutely LOVE this app and it's only been available to my customer base for one day. I sell templates to help people make slide shows, so the Embed and Video links in the comments is SO helpful to my customers. Also, being able to link directly to a product...amazing! Keeping the Forum private (to my registered customers only) makes them feel a little safer about posting personal videos. I seriously love this Forum app and I'm already getting customer feedback that they love it, too :)

Asnew Market

Apr 27, 2020  on Shopify

Fantastic customization. Developer is very friendly and responsive. This is a well-functioning Shopify app.

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