Reviews: Shopicial ‑ Community Forum

Customer reviews: Shopicial ‑ Community Forum

Reviews (37)

Overall rating

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What Merchants Think

The "Shopicial ‑ Community Forum" app receives mixed feedback from merchants. While several users appreciate its wide range of functionalities, ease of setting up, and the value it offers for building online communities, significant concerns have been raised about customer support and technical issues that affect usability.

Key Strengths

Wide range of functionalities and features valued by users.
Easy setup process for building community forums.
Affordable pricing for the services offered.
Strong customization options, including access to API, webhooks, and custom scripts.
Good response time from app support, according to some users.

Common Concerns

Issues with posting images from Android devices.
Poor customer support response and follow-up for some users.
Bugs and technical issues post-purchase leading to frustrating experiences.
Difficulties faced by some users' members to access the site.

Final Thoughts

Overall, the "Shopicial ‑ Community Forum" app appears to have strong potential in enhancing online communities with its robust feature set and customization abilities. However, the effectiveness and user satisfaction are significantly marred by technical issues and inconsistent customer support responses. Prospective users should weigh the app's promising features against the recurring concerns to determine its suitability for their needs.

valvalvoom

Jun 17, 2024 on Shopify

On the surface, the app seems promising with its wide range of functionalities. However, my experience post-purchase has been quite disappointing. Several issues emerged shortly after buying the app. The features did not work as seamlessly as advertised, and I encountered multiple bugs that hindered my usage. To make matters worse, reaching out to customer support has been a nightmare. There's no direct way to contact them, and I had to wait for several days just to get a reply via email. The lack of timely support is frustrating and unacceptable for a paid service. Given these challenges, I cannot recommend this app. While it has potential, the poor customer support and unresolved issues make it not worth the investment. I hope the developers address these problems soon, but until then, I suggest looking for alternatives.