Reviews: Captain Shipping Protection

Customer reviews: Captain Shipping Protection

Reviews (220)

Overall rating

4.9

5

202
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What Merchants Think

The feedback from merchants regarding the "Captain Shipping Protection" app is predominantly positive. Many users appreciate the simplicity of installation and the immediate support provided by the customer service team. Merchants have noted its effectiveness in increasing the average order value (AOV) and have highlighted the intuitive design and functionality of the app, which fits seamlessly into their online stores.

Key Strengths

Outstanding and responsive 24/7 customer support.
Increases Average Order Value (AOV).
Easy and quick setup process.
Seamless integration with various store themes.
Allows merchants to manage shipping protection premiums independently.

Common Concerns

Incompatibility with other discount apps on Shopify.
Limited functionality on the checkout page unless on Shopify Plus.
High pricing for small stores or additional features.
Some requests for further customization are not always possible.

Final Thoughts

The "Captain Shipping Protection" app is highly valued by merchants for its ease of use, efficient customer support, and ability to enhance customer trust by protecting their orders. While there are a few limitations, particularly regarding integration with discount apps, the app remains a popular choice for those looking to increase their sales and customer satisfaction efficiently.

MaisonCulte

Aug 26, 2024 on Shopify

parfait

Natural Girl 🇬🇧

Aug 26, 2024 on Shopify

NorthWood Distributing

Aug 26, 2024 on Shopify

App works great, customer service is helpful and quick to respond and the shipping protection gives our customers that extra assurance that their iteme will arrive to them in perfect condition while increasing our profit per order. It's a win-win situation. Thank you!

Celara

Aug 25, 2024 on Shopify

Great app. Tessa was great help

Saphire Trends

Aug 25, 2024 on Shopify

Skyn Bliss

Aug 25, 2024 on Shopify

Maison de Femmes

Aug 23, 2024 on Shopify

Support is excellent. So far set up has been super easy!

Waagemann

Aug 23, 2024 on Shopify

Amazing App! Nearly every third person takes shipping protection which increases our AOV! Thanks for the team also for making modifications to ensure it works with our old shopify theme! Thank you also to Max!

THE TRNDZ

Aug 23, 2024 on Shopify

Natural Girl 🇺🇸

Aug 14, 2024 on Shopify

The app just works, and when anything happens, the customer support is so so great and ever prompt in helping out.

PetPawsabilities

Aug 09, 2024 on Shopify

awesome app!

Wanderlust Warehouse

Aug 08, 2024 on Shopify

Protect your business and your customers' orders. ShipInsure offers comprehensive insurance coverage for lost, stolen, or damaged packages, ensuring everyone is protected in case of unforeseen circumstances.

Multino

Aug 07, 2024 on Shopify

Helps great with problems and helped me with giving customers more trust

Magniflex

Aug 06, 2024 on Shopify

MikCeb

Aug 04, 2024 on Shopify

Super

Skinnovo-Oslo

Aug 03, 2024 on Shopify

Really great app, customer service was really great, and i recommend this app to anybody

Quesoi

Aug 01, 2024 on Shopify

very good experience !

smallplaisir

Jul 31, 2024 on Shopify

Très bon service client ! Je recommande +++

Vitalroots

Jul 31, 2024 on Shopify

great app

Loving Flair

Jul 31, 2024 on Shopify

My interaction with the customer service team was excellent! They were extremely knowledgeable, polite, and on time. They provided me with comprehensive answers to all of my questions and went above and beyond to make sure my problem was fixed right away. I was genuinely impressed by their expertise and commitment to client fulfillment.