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Customer reviews: Captain Shipping Protection

Develop by Captain Insure

Reviews (368)

Overall rating
4.9

What Merchants Think

The feedback from merchants regarding the "Captain Shipping Protection" app is predominantly positive. Many users appreciate the simplicity of installation and the immediate support provided by the customer service team. Merchants have noted its effectiveness in increasing the average order value (AOV) and have highlighted the intuitive design and functionality of the app, which fits seamlessly into their online stores.

Key Strengths

  • Outstanding and responsive 24/7 customer support.
  • Increases Average Order Value (AOV).
  • Easy and quick setup process.
  • Seamless integration with various store themes.
  • Allows merchants to manage shipping protection premiums independently.

Common Concerns

  • Incompatibility with other discount apps on Shopify.
  • Limited functionality on the checkout page unless on Shopify Plus.
  • High pricing for small stores or additional features.
  • Some requests for further customization are not always possible.

Final Thoughts

The "Captain Shipping Protection" app is highly valued by merchants for its ease of use, efficient customer support, and ability to enhance customer trust by protecting their orders. While there are a few limitations, particularly regarding integration with discount apps, the app remains a popular choice for those looking to increase their sales and customer satisfaction efficiently.

Glenda Boutique

Oct 13, 2024  on Shopify

nice support

Arcane Bullshit

Oct 08, 2024  on Shopify

I'm loving this app so far. It's super simple, so I'm sure you could implement something similar yourself by editing your theme, but I don't know how to do that! Support has been incredibly fast, and this upsell widget already beats the "real" insurance provider I used in the past. Now I just offer the upsell and use that money to replace lost packages. It's so much better than having to file a claim that often doesn't pay out.

Nouvelle Glass

Oct 08, 2024  on Shopify

True Love Always

Oct 07, 2024  on Shopify

Customer service went above and beyond helping us with App settings. Thank you Ria

Unhinged one

Oct 05, 2024  on Shopify

Till now everything good its better to pay here than 30$ on upcart

Subcora

Oct 05, 2024  on Shopify

ModeExpress™

Oct 01, 2024  on Shopify

Lyssoria

Oct 01, 2024  on Shopify

AMOROSA

Oct 01, 2024  on Shopify

Luxorify

Sep 30, 2024  on Shopify

quick and easy

Bellabliss

Sep 30, 2024  on Shopify

super

Asfia Jewelry

Sep 29, 2024  on Shopify

SHOWER STORY

Sep 27, 2024  on Shopify

Helpful support from Ria

Frequenzi®

Sep 26, 2024  on Shopify

TrendTrek.nl

Sep 26, 2024  on Shopify

Revolink

Sep 24, 2024  on Shopify

Amazing app! Great customer support.

HiDREAM

Sep 24, 2024  on Shopify

good quick feedback

Abbreviated Apparel

Sep 23, 2024  on Shopify

Very easy to set-up, began collecting premiums immediately. I was previously using a 3rd' party funded shipping coverage provider and didn't like that they kept all the premiums and only gave me 20% of what was left over, but they didn't actually cover any of the risk - they just subtracted claims from what was collected from premiums, and if claims were more than premiums they held that difference against you for the next week. Captain Shipping Protection allows you to run your own coverage. You set your own rate, collect the premiums and keep anything that isn't paid out in claims. This is exactly what I was looking for, and I'm very satisfied with the service and am happy to pay the monthly fee as it's already paid for itself 7x over in the first week since downloading. Highly recommend this app for all shopify stores.

Minha loja

Sep 23, 2024  on Shopify

Fast and efficient service solved my doubts quickly!

HB Beauty Bar

Sep 12, 2024  on Shopify

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