Reviews: Captain Shipping Protection

Customer reviews: Captain Shipping Protection

Reviews (368)

Overall rating

4.9

5

172
4

7
3
2

1
1

2

What Merchants Think

The feedback from merchants regarding the "Captain Shipping Protection" app is predominantly positive. Many users appreciate the simplicity of installation and the immediate support provided by the customer service team. Merchants have noted its effectiveness in increasing the average order value (AOV) and have highlighted the intuitive design and functionality of the app, which fits seamlessly into their online stores.

Key Strengths

Outstanding and responsive 24/7 customer support.
Increases Average Order Value (AOV).
Easy and quick setup process.
Seamless integration with various store themes.
Allows merchants to manage shipping protection premiums independently.

Common Concerns

Incompatibility with other discount apps on Shopify.
Limited functionality on the checkout page unless on Shopify Plus.
High pricing for small stores or additional features.
Some requests for further customization are not always possible.

Final Thoughts

The "Captain Shipping Protection" app is highly valued by merchants for its ease of use, efficient customer support, and ability to enhance customer trust by protecting their orders. While there are a few limitations, particularly regarding integration with discount apps, the app remains a popular choice for those looking to increase their sales and customer satisfaction efficiently.

Newalla Fish Company

Jan 09, 2025 on Shopify

MAGS INJUSTICE SHOP

Jan 05, 2025 on Shopify

Art Gallery

Jan 01, 2025 on Shopify

TurboJet Oz

Dec 28, 2024 on Shopify

Just started using the app. Had a problem with my theme but Ria from customer support was great. THanks again

SUSPEX Rave Outfits

Dec 26, 2024 on Shopify

Best price. Best customer service!

Goth N' Rock

Dec 26, 2024 on Shopify

Great app, easy to use, and support is very helpful and fast! 10 out of 10!

Cheap Sprinklers

Dec 19, 2024 on Shopify

It was really easy to set up, and support was instant and very helpful. I have only used it for a day, I don't even have a sale yet. I am hopeful it's going to work well, I have no reason to believe it won't. Very nice and quick installation process. Maybe the best I have seen.

Art Fever

Dec 17, 2024 on Shopify

support is great from these guys and in terms of setting up is seems very straight forward which is great. Looks very clean as on the cart page which is great.

meinhaarclub

Dec 17, 2024 on Shopify

top service

Tidy Claws

Dec 13, 2024 on Shopify

Shop Mundo Digital

Dec 11, 2024 on Shopify

great, all that I need, fast support and help me so much

Stellar Jewellery

Dec 08, 2024 on Shopify

Great app, works well to increase AOV

21Captains

Dec 08, 2024 on Shopify

Have only just started using the app, but so far the response time from support is great, and Tessa was great to speak with. Thank you.

Making it Personal 2

Dec 06, 2024 on Shopify

My chat person was awesome. Answered all my questions very rapidly and made sure I did not have any other concerns. Great customer service

Ballu Baby

Dec 05, 2024 on Shopify

simple and easy to use

modavire.com

Dec 04, 2024 on Shopify

great support

Elena Corsi

Dec 02, 2024 on Shopify

very helpful app to increase the value of orders, the customer service is really nice and fast, one of the best app for sure

Lunora

Nov 30, 2024 on Shopify

THE BOTTLE HOUSE

Nov 29, 2024 on Shopify

Fast, easy, and helpfull!

ImaginedByNell

Nov 29, 2024 on Shopify

Easy to add to the website, compatible with my custom theme, and customer service was very helpful and pleasant. So far I am very happy with the service. Thank you!