We hired Shipturtle for custom work and paid a lot, but after more than three months the app still doesn’t work properly. It’s full of bugs and has caused us more problems than solutions. We asked for a refund, but they refused. Thankfully, we paid through Shopify and have a signed contract, so we’re taking it up with them now. Just a very frustrating experience overall.

My experience with Shipturtle has been a mix of positives and not so positive challenges. On one hand, the platform does offer useful multi-vendor functionality, and the concept of customizing it for my barter marketplace is exactly what I needed. On the other hand, communication and timelines have sometimes felt unclear, which made the process more stressful. If they can tighten up their updates and project management, I believe Shipturtle could be a very strong partner. I did however, have high hopes for working with Shipturtle, but my experience hasn’t matched the expectations that were set. After paying for a customization project, communication dropped off and I’ve struggled to get regular updates on progress. As a small business owner, this lack of clarity is frustrating, especially when I’m on a timeline to launch. I still hope the team delivers, but right now, I can’t recommend them without caution.

I’ve had a really great experience with Shipturtle so far. Their customer service is what truly sets them apart, they’ve hopped on calls with me, patiently answered my questions, and whenever a bug came up, they were quick to address and fix it. I actually left my previous marketplace software because Shipturtle’s support has been more consistent, quicker, and just overall better. What I appreciate most is that they don’t just provide the service, they also share knowledge and go the extra mile to make sure I can succeed. I really hope it stays this way, because having a partner like Shipturtle makes building my marketplace so much smoother. Highly recommend!

We have been using Shipturtle for a few months now, and it has already made a huge difference in how we manage vendors and customers. Both the vendor login and merchant login are straightforward and intuitive, which makes the day-to-day experience seamless for everyone involved. The white label and branding features are also excellent. Our partners log in and immediately feel like they are in our own ecosystem. It gives a professional and polished look without requiring extra work on our side. We switched from Webkul and Garnet because those platforms felt fidgety and overly complex. Shipturtle has been the opposite. It is clean, reliable, and easy to use. We are especially excited about how smooth the onboarding process will be for our customers as we continue to grow. Shipturtle has simplified operations in a way that lets us focus more on building our business and less on backend headaches. Highly recommend to anyone looking for a customizable and dependable vendor management platform.

I cancelled my subscription and even received a confirmation email, yet they continue charging me. I’ve emailed them multiple times with no response. Completely unprofessional, still being billed after cancellation is unacceptable. Not recommended at all.

Our core has always been logistics be it in India or overseas and the ecosystem of shipturtle to compliment our core logistics with tech abilities to ensure seamless end-to-end sales & logistics is something incredibly done so hassle free by Shipturtle . I the founder of OZU would take this opportunity to express my utmost satisfaction and value for money .

We recently migrated our multi-vendor marketplace to Shipturtle after struggling with limitations in another app. Their team has been extremely responsive and committed to helping us solve complex shipping and pickup requirements that other apps couldn’t handle. At first there were multiple functionality issues in at least 4 of their add on features that took weeks to fix. But once the issues were resolved the platform itself is flexible and powerful — shipping profiles, hyperlocal delivery, and vendor management are well thought out. Their customer support team is very accessible over WhatsApp, which makes communication fast and personal.

Horrible service, we paid extra for a custom work, however the time it takes them is very long - still haven't finsihed even after we agreed on 1 month and 3 months have already passed. The app doesn't work well at all, many bugs and wrong details seems that this is not a serous company at all, luckly we paid through Shopify we will open a claim if needed

I have a few things to mention. 1. Support did not get back to me for a few days when they tell you within 24 business hours. I needed their support because they wrote some of the coding wrong and needed it fixed as customers could see the mistakes. Another thing they told me is it was better to join Whatsapp just to get faster support? Who does that? So strange. I'm not downloading another app just to get faster support when it should be already built into your store database. 2. The base price gives you some things but if transitioning to a multi-vendor marketplace, the price goes from the base price to another $30-$45/month. 3. Only being able to add a 20 MB file document or tack on another add on monthly fee is ridiculous. It's barely any storage. I switched to a different company which is a better fit for my company and provides a more seamless experience overall.

Extremely helpful and committed partner Working with this team has been a truly positive experience. They are extremely helpful, responsive, and always willing to go the extra mile to make sure everything gets done — and more. Even in situations where challenges arose, they remained flexible and solution-oriented. Their dedication, professionalism, and can-do attitude make them an outstanding partner to work with. I would highly recommend them to anyone looking for a reliable and proactive team.