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Customer reviews: Shiprocket Promise

Reviews (14)

Overall rating
3

What Merchants Think

Merchants generally have mixed feelings about "Shiprocket Promise." While many praise its useful features and the customer-centric support team, some express concerns about technical issues and inaccurate delivery date calculations. However, the proactive problem-solving efforts by the technical team are appreciated by many.

Key Strengths

  • Proactive and helpful customer support team.
  • Seamless integration with Shopify.
  • Improvement in conversion rates due to reliable delivery timelines.
  • Easy to use and quick setup process.
  • Dynamic and accurate Estimated Delivery Date (EDD) feature for many users.

Common Concerns

  • Inaccurate delivery date displays for different locations.
  • Technical bugs and app crashes.
  • Lack of response to reported issues for some users.
  • App not functioning as expected in certain scenarios.

Final Thoughts

"Shiprocket Promise" offers promising features and excellent support, but technical shortcomings and inconsistent performance have impacted its overall reception. Many merchants find it a valuable tool to enhance customer satisfaction and conversion rates, yet improvements in reliability and functionality are necessary for broader acclaim.

DARDGO PHARMA PRIVATE LIMITED

Apr 16, 2025  on Shopify

The application is not working, so I raised a ticket, but the Shiprocket Promise Team has not initiated a single mail or call, providing the worst support.

Zingy Gifts

Mar 11, 2025  on Shopify

there is a bug in the app and it is not working. I am also trying to contact support from last 3 days, but no one replying to my mails.

Coral Slub

Oct 17, 2024  on Shopify

App is not working .. a big disappointment. pls contact to help fix it. your app is super buggy.

Coral Slub

Aug 27, 2024  on Shopify

App is not working .. a big disappointment. pls contact to help fix it.

Marcoware

Jun 20, 2024  on Shopify

Delivery date doesn't change regardless of what Pin code we put in which makes it a useless app. Also, making a subscription out of basic functionality is no use.

Vijay & Sons

Jun 07, 2024  on Shopify

Two stars detuct Bcz of advertising way of shiprocket. If I am paying for any app i would not show it on my site. i have installed almost 10 apps in my website if everyone will do advertising my site will looks cheap. this is the big reason i will delete this app after trial. One Star detuct 2 reasons getting worng infomation that i got 4 orders yesterday in my online orders but i did not have any single order on my site yesterday. i also dont know which customer getting which date and how i will complete my promise which is visible on my site (EG: if date of the delivery visible for visitor after 4 days. how i will know that my website shows delivery on that day. I contact shiprocket but they have no idea about it) Customer give us 1 star rating for uneducted courier partners. I have filled NDR and also conversation on conference call with customer. but still parcel not delivered. We get returns almost 25% 10 % customers which we understand. 15% returns bcz of shiprocket's poor system. In this way promise app will not work. Its just a fake promise to customers. We are going change our courier partners

Study Buddy Store

Apr 25, 2024  on Shopify

Told them multiple times about various issues that this app is facing, still neither they reverted back nor they implemented any changes. Full of bugs and errors. Useless!

Marcoware

Apr 22, 2024  on Shopify

Delivery date doesn't change regardless of what Pin code we put in which makes it a useless app.

The Bubbles Bath Co.

Apr 19, 2024  on Shopify

The current app is practically useless. It displays incorrect dates and even shows the same date for different locations. For instance, Mumbai and Delhi should have different delivery dates, but they're identical. Moreover, the delivery dates for other locations, like Hyderabad, vary by one or two days inconsistently. The expected delivery date should align with the respective business practices. If an item is shipped within one or two days, it should calculate the average delivery date based on various courier partners and show an average date. This app's functionality is severely lacking and needs significant improvement.

Firstglam

Mar 15, 2024  on Shopify

Please test it properly before releasing, while clicking on Set Up My Profile, it says i am not a shiprocket user, but actually i am, emails id's of shopify & shiprocket wont be same all the time, please fix this where we can add the shiprocket registered email id manually, also app is crashing in every 10 sec.

Kapto

Feb 09, 2024  on Shopify

server IP address could not be found.

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