Customer reviews: Shiprocket Promise

Develop by Shiprocket - Shipping in India

<h3>What Merchants Think</h3> <p>Merchants generally have mixed feelings about "Shiprocket Promise." While many praise its useful features and the customer-centric support team, some express concerns about technical issues and inaccurate delivery date calculations. However, the proactive problem-solving efforts by the technical team are appreciated by many.</p> <h3>Key Strengths</h3> <ul> <li>Proactive and helpful customer support team.</li> <li>Seamless integration with Shopify.</li> <li>Improvement in conversion rates due to reliable delivery timelines.</li> <li>Easy to use and quick setup process.</li> <li>Dynamic and accurate Estimated Delivery Date (EDD) feature for many users.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Inaccurate delivery date displays for different locations.</li> <li>Technical bugs and app crashes.</li> <li>Lack of response to reported issues for some users.</li> <li>App not functioning as expected in certain scenarios.</li> </ul> <h3>Final Thoughts</h3> <p>"Shiprocket Promise" offers promising features and excellent support, but technical shortcomings and inconsistent performance have impacted its overall reception. Many merchants find it a valuable tool to enhance customer satisfaction and conversion rates, yet improvements in reliability and functionality are necessary for broader acclaim.</p>

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Reviews (21)

Overall rating

5

11
4

1
3
2
1

8

What Merchants Think

Merchants generally have mixed feelings about "Shiprocket Promise." While many praise its useful features and the customer-centric support team, some express concerns about technical issues and inaccurate delivery date calculations. However, the proactive problem-solving efforts by the technical team are appreciated by many.

Key Strengths

Proactive and helpful customer support team.
Seamless integration with Shopify.
Improvement in conversion rates due to reliable delivery timelines.
Easy to use and quick setup process.
Dynamic and accurate Estimated Delivery Date (EDD) feature for many users.

Common Concerns

Inaccurate delivery date displays for different locations.
Technical bugs and app crashes.
Lack of response to reported issues for some users.
App not functioning as expected in certain scenarios.

Final Thoughts

"Shiprocket Promise" offers promising features and excellent support, but technical shortcomings and inconsistent performance have impacted its overall reception. Many merchants find it a valuable tool to enhance customer satisfaction and conversion rates, yet improvements in reliability and functionality are necessary for broader acclaim.

Zingy Gifts

Mar 11, 2025 on Shopify

there is a bug in the app and it is not working. I am also trying to contact support from last 3 days, but no one replying to my mails.

Coral Slub

Oct 17, 2024 on Shopify

App is not working .. a big disappointment. pls contact to help fix it. your app is super buggy.

Coral Slub

Aug 27, 2024 on Shopify

App is not working .. a big disappointment. pls contact to help fix it.

Study Buddy Store

Apr 25, 2024 on Shopify

Told them multiple times about various issues that this app is facing, still neither they reverted back nor they implemented any changes. Full of bugs and errors. Useless!

Marcoware

Apr 22, 2024 on Shopify

Delivery date doesn't change regardless of what Pin code we put in which makes it a useless app.

The Bubbles Bath Co.

Apr 19, 2024 on Shopify

The current app is practically useless. It displays incorrect dates and even shows the same date for different locations. For instance, Mumbai and Delhi should have different delivery dates, but they're identical. Moreover, the delivery dates for other locations, like Hyderabad, vary by one or two days inconsistently. The expected delivery date should align with the respective business practices. If an item is shipped within one or two days, it should calculate the average delivery date based on various courier partners and show an average date. This app's functionality is severely lacking and needs significant improvement.

Firstglam

Mar 15, 2024 on Shopify

Please test it properly before releasing, while clicking on Set Up My Profile, it says i am not a shiprocket user, but actually i am, emails id's of shopify & shiprocket wont be same all the time, please fix this where we can add the shiprocket registered email id manually, also app is crashing in every 10 sec.

Kapto

Feb 09, 2024 on Shopify

server IP address could not be found.