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Customer reviews: Shiprocket Promise

<h3>What Merchants Think</h3> <p>Merchants generally have mixed feelings about "Shiprocket Promise." While many praise its useful features and the customer-centric support team, some express concerns about technical issues and inaccurate delivery date calculations. However, the proactive problem-solving efforts by the technical team are appreciated by many.</p> <h3>Key Strengths</h3> <ul> <li>Proactive and helpful customer support team.</li> <li>Seamless integration with Shopify.</li> <li>Improvement in conversion rates due to reliable delivery timelines.</li> <li>Easy to use and quick setup process.</li> <li>Dynamic and accurate Estimated Delivery Date (EDD) feature for many users.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Inaccurate delivery date displays for different locations.</li> <li>Technical bugs and app crashes.</li> <li>Lack of response to reported issues for some users.</li> <li>App not functioning as expected in certain scenarios.</li> </ul> <h3>Final Thoughts</h3> <p>"Shiprocket Promise" offers promising features and excellent support, but technical shortcomings and inconsistent performance have impacted its overall reception. Many merchants find it a valuable tool to enhance customer satisfaction and conversion rates, yet improvements in reliability and functionality are necessary for broader acclaim.</p>

Reviews (21)

Overall rating
4

What Merchants Think

Merchants generally have mixed feelings about "Shiprocket Promise." While many praise its useful features and the customer-centric support team, some express concerns about technical issues and inaccurate delivery date calculations. However, the proactive problem-solving efforts by the technical team are appreciated by many.

Key Strengths

  • Proactive and helpful customer support team.
  • Seamless integration with Shopify.
  • Improvement in conversion rates due to reliable delivery timelines.
  • Easy to use and quick setup process.
  • Dynamic and accurate Estimated Delivery Date (EDD) feature for many users.

Common Concerns

  • Inaccurate delivery date displays for different locations.
  • Technical bugs and app crashes.
  • Lack of response to reported issues for some users.
  • App not functioning as expected in certain scenarios.

Final Thoughts

"Shiprocket Promise" offers promising features and excellent support, but technical shortcomings and inconsistent performance have impacted its overall reception. Many merchants find it a valuable tool to enhance customer satisfaction and conversion rates, yet improvements in reliability and functionality are necessary for broader acclaim.

Zingy Gifts

Mar 11, 2025  on Shopify

there is a bug in the app and it is not working. I am also trying to contact support from last 3 days, but no one replying to my mails.

Coral Slub

Nov 03, 2024  on Shopify

Initially we faced some technically glitches but shiprocket technical team was proactive in addressing our issues and resolving . Its a good app, very helpful

GehnaBuzz

Oct 23, 2024  on Shopify

Extremely useful tool and very much assuring feature for Customers. This is surely going to increase conversion. The support Team is fabulous and helps you at every step. Highly recommended app.

studdmuffynlife

May 03, 2024  on Shopify

Shiprocket Promise has been an absolute game-changer for our Shopify store! This app has not only streamlined our shipping process but has also significantly boosted our website's conversion rate. The seamless integration with Shopify makes it incredibly easy to manage orders and track shipments in real-time. With Shiprocket Promise, we can offer our customers reliable delivery timelines, instilling trust and confidence in their shopping experience. The best part is, the app's intuitive interface and helpful features have saved us valuable time and effort, allowing us to focus on growing our business. If you're looking for a reliable shipping solution that enhances customer satisfaction and boosts conversions, look no further than Shiprocket Promise!

The Bubbles Bath Co.

May 02, 2024  on Shopify

follow up review 02 May: I wanted to give a detailed follow-up on my recent issue with Shiprocket. I'm pleased to say that they swiftly addressed and resolved the problem. Their professionalism and proactive approach were impressive overall, I am thoroughly impressed with the level of service provided by Shiprocket. They have exceeded my expectations in every aspect, from their responsiveness to their dedication to resolving the issue effectively. I am confident in recommending Shiprocket to others based on my positive experience, and I look forward to continuing to utilize their services in the future. Thank you once again to the entire Shiprocket team for their outstanding support and assistance. 1st review April 25: The current app is practically useless. It displays incorrect dates and even shows the same date for different locations. For instance, Mumbai and Delhi should have different delivery dates, but they're identical. Moreover, the delivery dates for other locations, like Hyderabad, vary by one or two days inconsistently. The expected delivery date should align with the respective business practices. If an item is shipped within one or two days, it should calculate the average delivery date based on various courier partners and show an average date. This app's functionality is severely lacking and needs significant improvement.

Firstglam

May 02, 2024  on Shopify

The app initially had some issues but those were addressed immediately by the team, overall its a good add on from Shiprocket.

Faztroo

May 02, 2024  on Shopify

Amazing app to show accurate EDD. It is easy to use and the set up just takes a minute. EDD being shown is dynamic and is accurately determined for all pin codes.

Study Buddy Store

Apr 25, 2024  on Shopify

Told them multiple times about various issues that this app is facing, still neither they reverted back nor they implemented any changes. Full of bugs and errors. Useless!

The Bubbles Bath Co.

Apr 19, 2024  on Shopify

The current app is practically useless. It displays incorrect dates and even shows the same date for different locations. For instance, Mumbai and Delhi should have different delivery dates, but they're identical. Moreover, the delivery dates for other locations, like Hyderabad, vary by one or two days inconsistently. The expected delivery date should align with the respective business practices. If an item is shipped within one or two days, it should calculate the average delivery date based on various courier partners and show an average date. This app's functionality is severely lacking and needs significant improvement.

Modernarttshirts

Apr 15, 2024  on Shopify

With the delivery date on product, seeing some improvements in add to cart, seems to be working well

Firstglam

Mar 15, 2024  on Shopify

Please test it properly before releasing, while clicking on Set Up My Profile, it says i am not a shiprocket user, but actually i am, emails id's of shopify & shiprocket wont be same all the time, please fix this where we can add the shiprocket registered email id manually, also app is crashing in every 10 sec.

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