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Customer reviews: ShipRobot ‑ Shipping Labels

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<h3>What Merchants Think</h3> <p>Overall, merchants have a positive opinion of "ShipRobot ‑ Shipping Labels," appreciating its time-saving features and integration with various platforms like Shopify, Etsy, Amazon, and major carriers like UPS, FedEx, and Canada Post. However, responses to customer support and reliability are mixed, with some praising quick resolutions to problems, while others express dissatisfaction over unresponsiveness during critical downtimes.</p> <h3>Key Strengths</h3> <ul> <li>Seamless integration with multiple e-commerce platforms and carriers.</li> <li>Time-saving features that streamline shipping processes and eliminate manual data entry.</li> <li>User-friendly interface that is intuitive and easy to set up.</li> <li>Outstanding customer support recognized by several customers for responsiveness and effectiveness.</li> <li>Capability to automate shipment notifications and updates to customers.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Occasional lack of response from customer support during app downtimes.</li> <li>Past issues with app reliability and prolonged downtime.</li> <li>Initial difficulties in setting up integrations for those unfamiliar with API access keys.</li> <li>Suggestions for additional features like syncing all accounts at login.</li> </ul> <h3>Final Thoughts</h3> <p>"ShipRobot ‑ Shipping Labels" is a robust and versatile shipping solution highly valued for its ease of use and comprehensive features. While the app generally receives praise for its efficiency and supportive customer service, it is crucial for new users to ensure they understand API requirements for integration. Overall, despite some concerns about support response during outages, the app remains a recommended tool for streamlining shipping operations.</p>

Reviews (52)

Overall rating
4.6

What Merchants Think

Overall, merchants have a positive opinion of "ShipRobot ‑ Shipping Labels," appreciating its time-saving features and integration with various platforms like Shopify, Etsy, Amazon, and major carriers like UPS, FedEx, and Canada Post. However, responses to customer support and reliability are mixed, with some praising quick resolutions to problems, while others express dissatisfaction over unresponsiveness during critical downtimes.

Key Strengths

  • Seamless integration with multiple e-commerce platforms and carriers.
  • Time-saving features that streamline shipping processes and eliminate manual data entry.
  • User-friendly interface that is intuitive and easy to set up.
  • Outstanding customer support recognized by several customers for responsiveness and effectiveness.
  • Capability to automate shipment notifications and updates to customers.

Common Concerns

  • Occasional lack of response from customer support during app downtimes.
  • Past issues with app reliability and prolonged downtime.
  • Initial difficulties in setting up integrations for those unfamiliar with API access keys.
  • Suggestions for additional features like syncing all accounts at login.

Final Thoughts

"ShipRobot ‑ Shipping Labels" is a robust and versatile shipping solution highly valued for its ease of use and comprehensive features. While the app generally receives praise for its efficiency and supportive customer service, it is crucial for new users to ensure they understand API requirements for integration. Overall, despite some concerns about support response during outages, the app remains a recommended tool for streamlining shipping operations.

Glowing Orchid Organics

Jul 25, 2023  on Shopify

We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.

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