We have had ShipRobot for many years. The app is great - when it works. Unfortunately when it doesn't work, support is non-existent. We've submitted 3 tickets and a personal email in the past 2 weeks without any reply and the app doesn't work, resulting us to have to manually enter freight info. We've had downtimes in the past, that took longer than expected to be resolved, and previously they also had a data breach to which no specifics were given. It's currently not working, they have no phone number to call, so this is the only way I feel we can get any form of attention. Besides a non working app is 0 stars, not even 1. Going to have to start searching for an alternative, or just bite the bullet and direct through Shopify, despite their freight discount not being as robust as ours.

We had an insurance claim with UPS, insured by ShipRobot, which is never a good situation for us or the customer and support@shiprobot stepped in and resolved it for us.

Great App with great support. ShipRobot eliminated all the tedious copying and pasting to email our customers tracking numbers. Now, all our shipping processes are handled in one easy to use interface. Support is outstanding! I emailed only a few questions about the app, and I got answers right away.

UPDATE: Always delighted with the speed that the ShipRobot team handles problems. We were unable to complete a Canada Post shipping label on an Etsy order at 3 in the afternoon on a Saturday (6pm New York time). Contacted support and they had a solution for us in 6 minutes. These guys work all hours of the day to keep their products meeting our needs. This is a great app for shipping. We use it for shipping our orders from www.shinekits.com as well as our Amazon and Etsy orders. It's nice to have one app that works great with both. We use Canada Post for our shipping, and it integrates well with this app. The Canada Post app for Shopify only works with Venture One accounts. So if you have a volume based account like we do, then ShipRobot is a great option. The app is really easy to use. It's intuitive and easy to set up. One thing I would like to see in the app is an option to sync all accounts at once, or to automatically synch when you log in. Finally, the support is excellent. Always fast and courteous. Recently, the support team pushed out a code change on a Sunday to fix a bug I'd reported just minutes earlier! Highly recommended.

Excellent shipping app with the best customer service I have ever experienced. ShipRobot has some amazing features such as the ability to place the invoice number on your shipping labels to make it easy to match up to your packages or allowing you to ship COD via Canada Post. Great interface and very easy to use! I am a very happy customer :)

We use this to print our FedEx shipping labels. It works great and saves a bunch of time over manually copy/pasting them into the FedEx site.

We switched to ShipRobot from doing shipments manually and saved 10 minutes per order. ShipRobot is intuitive and works seamlessly with our Shopify storefront.

WE LOVE ShipRobot! It is the simplest yet most powerful shipping app we have used. We did a trial of 5 different Shopify apps and ShipRobot beat them in every one of our needs/requirements.

This is the Shopify shipping app I was hoping existed, and thanks to ShipRobot (with a little help from Andy) - it does. I had it setup and connected to our UPS account within 10 minutes (you need to you have your UPS "API access key" and UPS account number). I am able to print labels directly from the ShipRobot site, or let my warehouse guys print from the UPS site directly (at UPS go to SHIPPING -> VIEW HISTORY and print any label you've created). After creating the shipment in ShipRobot, your order is automatically updated in Shopify, and the customer receives an email with the tracking number... all of this works smoothly and seamlessly. Great APP, great support and totally worth the money. Nice work.

Great shipping app! Keeps getting updated with new cool features, support is excellent. We highly recommend it!