Reviews: Shippo ‑ Simplified Shipping

Name: Shippo ‑ Simplified Shipping
Brand: Shopify
SKU: shopify-shippo-app-by-shopify
Rating: 3.5 (269 reviews)

Customer reviews: Shippo ‑ Simplified Shipping

Develop by Shopify

Reviews (269)

Overall rating

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What Merchants Think

The overall feedback for "Shippo ‑ Simplified Shipping" presents a mixed reception from merchants. Many have expressed dissatisfaction due to recent changes in the pricing structure and customer support issues, while others mentioned positive experiences related to the ease of use and integration capabilities.

Key Strengths

Easy to use interface and straightforward integration process.
Time-saving features through automation.
Comparable shipping rates that are user-friendly when the system functions properly.

Common Concerns

Introduction of a monthly fee, which has caused some merchants to revert to other solutions.
Inadequate customer support and slow response times, particularly in resolving critical issues like lost packages.
Concerns over hidden fees, such as address validation charges, that appear unexpectedly on billing.
Issues with insurance claims, especially regarding transparency and payout practices.

Final Thoughts

"Shippo ‑ Simplified Shipping" offers a range of convenient features that appeal to many users, especially for straightforward shipping tasks. However, its recent pricing model changes and customer support challenges have left several users seeking alternatives. Merchants considering Shippo should weigh these aspects carefully based on their operational needs and previous customer experiences.

Mystic Showers

Sep 09, 2025 on Shopify

I am being generous giving it 2 stars. Just so you know, if you mess up a shipping label, you can cancel, however it will take 20 days to get the CREDIT to your shipping account that can only be used for shipping labels, then you have to wait 5 days to refund it to your card. I used shippo one time to ship to my partner in Australia and it was $41. I accidently typed the amount of the package wrong, I already paid, so I had to cancel it and buy a new label. It took me like 20 some days to get the $41 dollars back and then they charged me AGAIN. And then AGAIN $19 for a subscription I never signed up for a trial and they keep telling me I did. I got someone to refund the subscription but I still have yet to receive it. I own a small business and this app is not ideal. You can get the same prices on other ship apps and they allow you to refund it or cancel it instantly if you have a problem or mistake. Shippo tries to keep all the money it can on their side. WOULD NOT RECOMMEND.

Team Core-Tex

Nov 06, 2024 on Shopify

All was fine until first lost package. $700 package lost and have been told by chat support for 3 days the case manager would call us about it, since we can not communicate directly with FedEx because shipment was through Shippo. Rep has still not called and we have no update to provide the customer for a package that has been lost for over a week. Continue to get the run around from their chat and no proactive communication from Shippo.