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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Vodaland UK Ltd

Dec 10, 2024  on Shopify

Barath offered excellent customer service ad helped resolve all our queries! Thank you.

Simone I. Smith

Dec 09, 2024  on Shopify

vignesh is super helpful! He resolved my issue fast and considerate. Very good app!

CERRET

Dec 07, 2024  on Shopify

Thank you again Vindu for the great support this Sunday you spent a lot of energy to fix my problem and now it work. Thank you again for your patience and Support Alexandre Cerret

Bookishly

Dec 07, 2024  on Shopify

This seems like a really powerful app with some great features. I really appreciated being able to have a zoom call with an expert to help set things up. Vignesh was so helpful!

Sketchand

Dec 06, 2024  on Shopify

Jenifer Joys was helpful and professional

Buysoundtrax

Dec 04, 2024  on Shopify

Service was awesome, the person was informative and most helpful Janani was just super!

ConesOnly

Dec 04, 2024  on Shopify

Thanks for help Rajkumar!

Viagrow | Premium Plant Products

Dec 03, 2024  on Shopify

Very helpful app and the customer service is also great. Vignesh helped me a lot.

TTRacing Australia

Dec 01, 2024  on Shopify

Janani

Foam Industries - شركة صناعات الفوم

Nov 27, 2024  on Shopify

Nithish, Highly appreciate your support and helpful guidance through the plugin setup. Thanx with Best regards The App. just fixed one of the major challenges that Shopify doesn't support, and I highly recommend this app to overcome Shopify missing features like controlling the shipping charges.

Organic Stores, Inc.

Nov 25, 2024  on Shopify

Vignesh just created a shipping scenario that had to be set up for one product line only. He did it with easy and he was great to work with. This is a great shipping app and customer support is awesome.

Sportova

Nov 24, 2024  on Shopify

Confusing, but it works very well once set up. And the support is phenomenal. They will help you setup for any scenario you could think of.

LEDKUNGEN

Nov 21, 2024  on Shopify

Nithish has helped us out very quick and his other colleuges as well, they are very fast at responding and the app works perfectly for us, we tested a few that did not work for our needs, this was the perfect fit :)!

K-ShipBox

Nov 21, 2024  on Shopify

Thanks Rahul

The Corkscrew Wine Merchants

Nov 21, 2024  on Shopify

We had some setup and configuration issues but the support was excellent and the team helped me set up my international shipping rates. Its an excellent app and i would highly recommended it.

Armando Poggi

Nov 21, 2024  on Shopify

Nitish was very helpful and fast to solve my problem. Thank you!

Axess

Nov 19, 2024  on Shopify

Things I Like Things I Love

Nov 19, 2024  on Shopify

Nithish helped me very goot to set up the app!

FARSLIM

Nov 19, 2024  on Shopify

Janani was helpful for the app setup. Much recommended! Thanks for the support. Great App.

Zencrafthouse

Nov 18, 2024  on Shopify

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

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